Customer Success Manager - Core (Public Sector/Federal Civilian)
AI summary of the role
This Customer Success Manager role is dedicated to high-value Signature Success Plan customers in the Federal Civilian (FedCiv) sector, driving adoption of Salesforce Sales Cloud, Service Cloud, and Tableau within non-defense agencies.
No longer in the current catalog. Last included 2026-09-09. Check the employer’s posting for availability.
What you’ll do
- Serve as the single point of customer accountability for Signature deliverables, overall experience, renewal, and expansion.
- Drive adoption of Tableau Cloud features and track usage metrics including opportunity updates, forecast submissions, case resolution times, and CSAT scores.
- Conduct enablement sessions on opportunity and case management, forecasting, pipeline hygiene, knowledge creation, and omni-channel routing.
- Develop and maintain executive-level relationships within customer IT and business leadership as a trusted advisor.
What you’ll bring
- 3+ years of relevant industry expertise in Customer Success, Salesforce platform use, or related fields.
- 3-4 years experience supporting customers using Sales Cloud or Service Cloud.
- Working knowledge of Sales Cloud (Leads, Accounts, Opportunities, Forecasting, Reports & Dashboards) and Service Cloud (Cases, Knowledge, Queues, Service Console, Omni-Channel routing).
- U.S. citizenship and ability to obtain a Public Trust clearance.
Technologies
Sales Cloud · Service Cloud · Tableau Cloud · Lightning Console · Omni-Channel routing · Einstein for Sales · Einstein for Service · Experience Cloud · Journey Builder · Commerce Promotions
About Salesforce
Salesforce sells CRM, data, integration, analytics and collaboration software now unified around Agentforce AI agents for enterprise customer workflows.
Public · 5000+ people
Source and classification
Customer adoption & accounts · Evidence for this classification:
advice to customer organizations. The CSM is responsible for identifying and addressing both technical and business concerns, aligning them strategically with customer priorities, projects, and problems. We are looking for candidates who have experience supporting customers in one or more of the following industries: Global Public Sector Federal Civilian (FedCiv) – Work with non-defense federal agencies (such as Health & Human Services, Commerce, and Transportation) to drive digital transformation initiatives that improve citizen services, requiring knowledge of federal procurement processes and the ability to obtain a Public Trust clearance. This is an Individual Contributor position. Your Impact Customer Accountability and Value Alignment Serve as the single point of customer accountability responsible for the delivery of all Signature deliverables, the overall customer
More from the job description
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce i [... source excerpt omitted ...] nsuring high-value customers who purchase the Signature Success Plan achieve a significant return on their investment with our platform. This role functions as an extension of the customer’s workforce and a trusted advisor, providing guidance and advice to customer organizations. The CSM is responsible for identifying and addressing both technical and business concerns, aligning them strategically with customer priorities, projects, and problems. We are looking for candidates who have experience supporting customers in one or more of the following industries: Global Public Sector Federal Civilian (FedCiv) – Work with non-defense federal agencies (such as Health & Human Service [... source excerpt omitted ...] tizen services, requiring knowledge of federal procurement processes and the ability to obtain a Public Trust clearance. This is an Individual Contributor position. Your Impact Customer Accountability and Value Alignment Serve as the single point of customer accountability responsible for the delivery of all Signature deliverables, the overall customer experience, and renewal and expansion. Coordinate all deliverables the customer is entitled to, overseeing the experience throughout the Signature lifecycle Apply the correct processes to address customer needs and ensure value is delivered through the Signature offer. Successfully align with and manage both Business and Tec
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