Director, Forward Deployed Solutions (AI)
AI summary of the role
Leads Thomson Reuters’ Forward Deployed Solutions function for AI-enabled Legal and Tax workflows, overseeing a senior customer-facing services team and the operating model connecting demand, capacity, delivery quality, financial performance, and customer outcomes.
What you’ll do
- Lead and develop the Forward Deployed Solutions team supporting Legal and Tax engagements.
- Own operating plans, portfolio governance, capacity, utilization, budgets, delivery costs, and financial performance.
- Shape complex enterprise engagements with Sales from discovery through delivery, adoption, and value realization.
- Resolve escalated engagements and improve delivery standards, repeatability, and customer outcomes.
What you’ll bring
- 10+ years of progressive experience in Professional Services, consulting, solutions delivery, customer success, implementation, enterprise software, or related technology environments.
- 5+ years of people leadership experience managing senior or multidisciplinary customer-facing teams.
- Experience leading a services or solutions-delivery function with accountability for capacity, utilization, delivery quality, customer outcomes, and operational performance.
- Experience managing services financials, including budgets, forecasts, staffing, utilization, delivery costs, margins, or investments.
Technologies
generative AI · agentic workflows · enterprise SaaS · workflow platforms · data integrations · AI governance · AI-enabled products · portfolio reporting
About Thomson Reuters
Provides trusted legal, tax, compliance, risk, and news content plus workflow software and AI for professionals making high-stakes decisions.
Public · 5000+ people
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