Senior Software Engineer - Windows Solutions FDE
AI summary of the role
This is a forward-deployed engineering role within Microsoft's Windows Commercial Acceleration Engine (WCAE), working hands-on with strategic enterprise customers to diagnose and resolve complex Windows deployment, management, and security issues.
What you’ll do
- Lead forward-deployed customer engagements to improve install-base health of strategic Windows commercial customers
- Embed with enterprise customers to diagnose Windows deployment, management, update, application, performance, reliability, and security issues
- Design and implement technical solutions including prototypes, automation, scripts, and configuration changes
- Partner with Windows, Intune, and product engineering teams to drive fixes and telemetry enhancements for cross-product issues
What you’ll bring
- Bachelor's degree in CS, Engineering, Data Science or related field AND 4+ years technical engineering experience with coding in C, C++, C#, Java, JavaScript, or Python OR equivalent experience
- Ability to pass Microsoft Cloud Background Check upon hire/transfer and every two years thereafter
- Experience in forward-deployed engineering, customer-facing software engineering, field engineering, or similar roles working directly with enterprise customers
- Technical knowledge of enterprise Windows environments including Intune, Autopilot, device management, OS/update management, and security
Technologies
Windows · Intune · Autopilot · PowerShell · Microsoft Graph · Windows Performance Analyzer · Azure DevOps · GitHub · C · C++ · C# · Java
About Microsoft
Microsoft sells cloud infrastructure, productivity software, and AI tools to enterprises and consumers globally, anchored by Azure, Office 365, and the OpenAI partnership.
Public
Source and classification
Implementation & delivery · Evidence for this classification:
Overview The Windows Commercial Acceleration Engine (WCAE) team is building a forward-deployed engineering capability that works directly with strategic enterprise customers to solve their most consequential Windows technical challenges. Be part of a culture that pursues and celebrates excellence and drives innovation where success is a shared journey from a One Microsoft approach. As a Senior Software Engineer - Windows Solutions FDE, you will join the Windows Commercial Acceleration Engine (WCAE) Team as part of the Windows Ecosystem and Commercial Engagement (WECE) organization in Windows + Devices. In this hands-on engineering role, you will work directly with strategic enterprise customers to identify, diagnose, and resolve their most complex Windows challenges to improve their install base health. You will apply broad technical expertise across device provisioning, deployment,
More from the job description
Overview The Windows Commercial Acceleration Engine (WCAE) team is building a forward-deployed engineering capability that works directly with strategic enterprise customers to solve their most consequential Windows technical challenges. Be part of a culture that pursues and celebrates excellence and drives innovation where success is a shared journey from a One Microsoft approach. As a Senior Software Engineer - Windows Solutions FDE, you will join the Windows Commercial Acceleration Engine (WCAE) Team as part of the Windows Ecosystem and Commercial Engagement (WECE) organization in Windows + Devices. In this hands-on engineering role, you will work directly with strategic enterprise customers to identify, diagnose, and resolve their most complex Windows challenges to improve their install base health. You will apply broad technical expertise across device provisioning, deployment, device management, OS and update management, application management, performance, reliability, and security. You will leverage telemetry, logs, code, scripts, configurations, policies, and engineering systems to investigate and move complex issues from discovery to measurable resolution. Success in this role will be defined by remediating the customer as well as turning successful solutions into re-usable packaged solutions, diagnostic tools, product improvements, and implementation guidance tha [... source excerpt omitted ...] will benefit many more customers and strengthen Windows at scale. You will collaborate closely with customers, field teams, and Windows product engineering. Your technical depth, customer empathy, and ability to operate across disciplines will be key to delivering measurable customer and business outcomes. This work will be pivotal to the success of the Windows Commercial business. At Microsoft, our mission to empower every person and every organization on the planet to achieve more guides how we partner with customers to deliver trusted, impactful solutions. With a growth‑mindset culture, we innovate responsibly and measure success by shared progress, people, teams, and custom [... source excerpt omitted ...] he world and helps shape what’s next for everyone. Responsibilities Lead forward-deployed customer engagements to improve the install-base health of strategic Windows commercial customers with hands-on technical engagement Discover: Embed with strategic enterprise customers to rapidly understand their business priorities, complex environments, operational constraints, and diagnose Windows deployment, management, update, application, performance, reliability, and security issues, and develop customer-specific strategies. Establish a clear technical problem statement, baseline, success measures, and remediation plan for each engagement. Build and implement technical resolution:
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