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NEXTMOVEFDE careers · United States
Salesforce

Field Service AI Technical Architect

AI summary of the role

Salesforce seeks a Field Service AI Technical Architect to lead customer-facing discovery, design, and implementation of AI-driven field service solutions.

What you’ll do

  • Collaborate with customers and implementers to conceptualize, design, and implement AI solutions for field service scenarios
  • Define customer KPIs and lead business workshops to align optimization techniques with business goals
  • Use advanced mathematical and AI-based analysis to review scheduling results and identify operational bottlenecks
  • Lead technical programs for crafting and implementing complex Field Service use cases

What you’ll bring

  • Bachelor's degree in Industrial Engineering, Statistics, Computer Science, Mathematics, Economics, or related field
  • Extensive experience in the Field Service Domain
  • 3+ years in customer-facing, leading roles in global organizations
  • 3+ years in problem-solving, analytical roles with ability to extract meaning from data

Technologies

Salesforce Field Service · APEX · Flows · Generative AI · AI · data analysis tools · Mobile Workforce Management · scheduling · logistics

About Salesforce

Salesforce sells CRM, data, integration, analytics and collaboration software now unified around Agentforce AI agents for enterprise customer workflows.

Public · 5000+ people

Source and classification

Deployment strategy · Evidence for this classification:

Architects who hold a deep understanding of Mobile Workforce Management, digital transformation and automation processes. The Technical Architect is a key player in the team’s back office and customer facing activities across the globe. This role involves leading customer facing discovery, crafting and implementing scalable solutions for complex use cases, to successfully meet business outcomes. Towards that aim, the Architect uses technical know-how, AI, automation and optimization strategies to drive innovation and continuous improvement in the field service delivery. Main Responsibilities Collaborate with and guide the customer and implementers to conceptualize, design and effectively implement AI solutions for field service scenarios Develop and implement technical requirements by working closely with customer Define customer’s Key Performance Indicators, collaborating with
How jobs are selected

Employer postings · Data from · Sources