Customer Value Director
AI summary of the role
This role manages strategic customer relationships post-go-live for Coupa's spend management platform, ensuring retention, growth, and measurable success.
What you’ll do
- Act as primary post-go-live contact and trusted advisor for customers.
- Develop and execute customer value plans, including workshops and business reviews.
- Drive customer growth and retention, including renewals and solution expansion.
- Provide ongoing communication and enablement on best practices and product updates.
What you’ll bring
- Deep expertise in P2P or S2C domains with complex customer relationship management.
- Proven ability to influence and engage executive stakeholders.
- Strong project management skills in dynamic enterprise settings.
- Exceptional communication and analytical skills for executive presentations.
Technologies
P2P · S2C · SaaS · Coupa platform · spend management
Source and classification
Customer adoption & accounts · Evidence for this classification:
🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa. The Impact of Customer Value Director at Coupa. This role is responsible for managing strategic customer relationships post-go-live, ensuring measurable success, retention, and growth across Coupa’s platform. The ideal candidate brings deep P2P or S2C domain expertise, combined with strong executive engagement skills and a proven ability to lead value-based conversations that influence outcomes. They will drive customer value by executing tailored success plans, coordinating cross-functional teams, and delivering impactful business reviews. Strong communication, project management, and analytical capabilities are essential to proactively identify
More from the job description
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins. Why join Coupa? 🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. 🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. 🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa. Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business d [... source excerpt omitted ...] and our culture is driven by transparency, openness, and a shared commitment to excellence. 🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa. The Impact of Customer Value Director at Coupa. This role is responsible for managing strategic customer relationships post-go-live, ensuring measurable success, retention, and growth across Coupa’s platform. The ideal candidate brings deep P2P or S2C domain expertise, combined with strong executive engagement skills and a proven ability to lead value-based c [... source excerpt omitted ...] y identify opportunities, manage expectations, and expand solution adoption. With an entrepreneurial mindset and SaaS background, this leader serves as a trusted advisor, aligning customer goals with Coupa’s evolving capabilities. What You'll Do: Act as the primary post-go-live contact for customers, serving as a trusted advisor and strategic partner to drive customer success and satisfaction. Develop and execute customer value plans, including value framework workshops, check-ins, and periodic business/value reviews to ensure measurable outcomes. Support customer growth and retention goals, including renewals, solution expansion, and increasing annual contract value through
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