Strategist, Agent Development - Tech, Media & Telecom
AI summary of the role
Sierra is hiring an Agent Strategist for its Tech, Media & Telecom (TMT) team in San Francisco.
What you’ll do
- Own the Agent Development Life Cycle from scope through conversation design, tooling, evaluation, launch, and continuous iteration.
- Act as trusted strategic advisor to enterprise executives, shaping AI strategy and defining success metrics.
- Partner with customer working teams daily, running sessions and troubleshooting to keep builds on track.
- Feed customer insights back to research and platform teams to influence product direction.
What you’ll bring
- Customer obsession with energy for client-facing work and building trusted relationships.
- Clear, direct, persuasive communication across technical and non-technical audiences.
- Strategic problem-solving in ambiguity with strong analytical and critical-thinking skills.
- Technical aptitude—comfortable with API docs, data models, system architecture, and engineering tradeoffs.
Technologies
AI agents · LLM · RAG · prompt engineering · eval frameworks · agent tooling · conversation design · low-latency voice · multilingual · API documentation
About Sierra
Conversational AI agent platform for enterprise customer service, spanning chat and voice across finance, healthcare, retail, and media.
Series C
Employer postings · Data from · Sources