VP, Americas Customer Success
AI summary of the role
VP-level leadership role scaling Coupa's Americas Customer Success (customer value) teams.
What you’ll do
- Develop and execute Customer Success strategy to enhance engagement, satisfaction, utilization, and retention across the Americas.
- Optimize the customer journey from onboarding to renewal and expansion, implementing best practices and processes.
- Drive proactive retention and adoption strategies, identifying risk signals and executing intervention plans to minimize churn.
- Collaborate with Sales to ensure timely renewals and expansions, preserving and growing GRR and NRR.
What you’ll bring
- 10+ years in customer success and/or professional services, with at least 5 years in a senior leadership role.
- Proven track record of managing large, distributed teams and scaling customer success operations.
- Deep experience in SaaS or technology services industries with focus on customer satisfaction, renewals, and expansion.
- Exceptional communication and relationship-building skills across business, technical, and executive stakeholders.
Technologies
SaaS · CRM · customer success platforms · analytics · GRR · NRR
Source and classification
Customer adoption & accounts · Evidence for this classification:
🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa. The Impact of a VP, Americas Customer Success to Coupa: The Vice President (VP) of Americas Customer Success will lead and scale our Americas customer value teams. In this critical leadership role, you will be responsible for leading the programs, processes, and methodologies that drive ongoing value realization, adoption and utilization, retention, and long-term partnerships with Coupa’s customers in the Americas. You will partner with internal and external delivery leaders during implementation of the software, and partner with Sales leadership to ensure the smooth renewal of customer entitlements in partnership with Sales. You will work closely with
More from the job description
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins. Why join Coupa? 🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. 🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. 🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa. Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business d [... source excerpt omitted ...] and our culture is driven by transparency, openness, and a shared commitment to excellence. 🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa. The Impact of a VP, Americas Customer Success to Coupa: The Vice President (VP) of Americas Customer Success will lead and scale our Americas customer value teams. In this critical leadership role, you will be responsible for leading the programs, processes, and methodologies that drive ongoing value realization, adoption and utilization, retention, and long- [... source excerpt omitted ...] the Americas. You will partner with internal and external delivery leaders during implementation of the software, and partner with Sales leadership to ensure the smooth renewal of customer entitlements in partnership with Sales. You will work closely with cross-functional teams, including Sales, Services, Partners, Product, Operations, Enablement and Marketing, to ensure a unified and excellent customer experience at every stage of the lifecycle. The ideal candidate will be a strong leader with experience in scaling global Customer Success teams, demonstrated thought leadership in Customer Success strategies, and a proven track record of successful execution in a dynamic, fast-p
Employer postings · Data from · Sources