Solutions Engineer

Relay, a Raleigh-based high growth company, is looking to change the way we communicate. We’re on a mission that matters, and we're hiring for a Solutions Engineer who will thrive in a dynamic high-growth environment. Frontline workers are the lifeblood of our economy, and we're building the cloud platform that makes them better, faster and safer than ever before. Our cloud solution offers a data driven approach to frontline work through real time communications, real time location information and powerful real time data and insights. Here at Relay, we've designed, built and launched an entirely new product category and we're disrupting the handheld radio industry. The Solutions team is central to our revenue growth and customer value strategy, serving as the technical experts for our most important strategic sales opportunities. Our mission is to design innovative, AI-driven solutions that transform complex business problems, showcase the power of the Relay SaaS platform and its advanced AI capabilities for large prospective clients, and accelerate deals by expertly navigating technical diligence and removing IT or technical roadblocks. Position Overview: As a Solutions Engineer specializing in Frontline Business Transformation, you will be a key technical member on the Solutions team, working directly with prospective and existing enterprise customers. You will leverage d [... source excerpt omitted ...] siness acumen to architect and implement sophisticated AI-driven solutions, demonstrating how Relay's platform drives significant business transformation, both pre- and post-sale. You will play a crucial role in the technical pre-sales cycle, from initial discovery and design to hands-on technical POC creation and demo, with a particular focus on pioneering new and emerging AI-powered solutions. You are a trusted technical advisor, adept at handling complex requirements, overcoming objections, and ensuring our most strategic customers derive maximum value and achieve transformative outcomes from our AI offerings by actively participating in their deployment and initial operationa [... source excerpt omitted ...] tifying opportunities for AI-driven transformation. Design and architect robust, scalable, and innovative AI solutions using our core product suite and APIs, tailored to specific customer needs and demonstrating significant value through AI-powered business process re-engineering. Develop and deliver highly customized, compelling product demonstrations and technical presentations that effectively communicate the value and technical feasibility of AI-driven solutions to diverse audiences, including C-suite and IT leadership. Lead the development, hands-on implementation, and management of Proof-of-Concept (PoC) solutions to validate technical requirements and showcase the trans