Forward Deployed Engineer (Ops)

About the role Taktile empowers financial institutions to transform into truly AI-native organizations. We’re growing rapidly with enterprise customers across banks and insurance companies, and we’re looking for a Forward Deployed Engineer (Ops). You'll be at the heart of that transformation, assisting customers in resolving the technical challenges they encounter after their initial onboarding. You will work closely with Taktile’s Engineering, Product and Customer Success Teams, ensuring our customers derive maximum value from Taktile while enjoying a top-tier experience. If you're passionate about tech and AI, stay up to date on the latest AI developments, and have extensive experience with a Decision Platform, REST APIs, Python, and SQL, you'll thrive here. What You’ll Do as a Forward Deployed Engineer (Ops) Develop a deep understanding of the Taktile platform and the value it can unlock for our customers. Support post-onboarding customers with technical problems and product inquiries, maximizing the full potential of our agentic AI workflows for complex decisioning. Work with Product and Engineering to translate customer insights into product improvements, ensuring Taktile continues to solve real business and technical problems. Leverage AI to create reusable collateral, best practices, tools, and automations that level up the Customer Success team. Build strong rel [... source excerpt omitted ...] hips with Taktile's core users within customer teams. About you You have 1–2 years of experience in a technical role, ideally as a Support or Solutions Engineer in a B2B SaaS or client delivery environment. You are familiar with AI concepts including prompt engineering, large language models, and AI Agents. You collaborate effectively with peers across Engineering, Product, and Customer Success. You are curious and customer-centric, caring deeply about the Taktile platform experience. You enjoy solving technical problems and finding innovative solutions to customer issues. You have strong knowledge of APIs and data formats such as JSON and XML. You are proficient in Pyt [... source excerpt omitted ...] ange of customer profiles (engineers, business analysts, risk managers). You are open to a hybrid work model and can work from our NYC office at least three days per week. Ideal Qualifications (but Not Required) You have a proven ability to navigate, query, and interpret complex systems and application logs. You have acquired domain expertise in the financial services industry (banking, insurance, lending, payments, etc.). You have the ability to work flexibly, with a willingness to occasionally work outside of standard business hours. You communicate confidently in Portuguese (to support our Brazil clients). What we offer Work with colleagues that lift you up, challenge you, c