Staff Software Engineer

$166,500–$291,400annualizedSanta Clara, CAOn-siteStaffToday

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About the job

Staff Software Engineer responsible for designing, deploying, and operating the connectivity layer linking customer telephony and CCaaS environments to ServiceNow Voice/CTI and Native Voice Controls.

Summary written from the posting.

What you’ll do

Design and operate SIP, signaling, media, and event integrations for ServiceNow Voice.
Integrate and harden connectivity across CCaaS providers, carriers, CTI/PBX systems, and customer networks.
Own call setup reliability, failover, graceful degradation, observability, and production incident response.
Deploy directly in customer environments, mapping architectures and troubleshooting live call-path issues.

What you’ll bring

8+ years of production software engineering experience, including several years in telephony, CTI, or real-time communications.
Hands-on experience delivering production connectivity integrations across multiple CCaaS or telephony providers using SIP, WebSocket or streaming media APIs, and real-time audio interfaces.
Strong knowledge of SIP, RTP/SRTP, WebRTC, codecs, media gateways, and live-audio latency, jitter, and packet loss.
Demonstrated Staff-level technical leadership in architecture, mentoring, and cross-team voice or telephony integration decisions.

Technologies

SIP · RTP/SRTP · WebRTC · Genesys · NICE · Five9 · Amazon Connect · Twilio · WebSocket · ServiceNow Voice/CTI

About ServiceNow

Enterprise AI workflow platform connecting people, systems, data, and agents so large organizations can automate IT, employee, customer, security, and industry operations.

Public · 5000+ people

Pay and conditions

Posted pay: $166,500–$291,400Annualized in US dollars
Pay details
For positions in this location, we offer a base pay of $166,500 - $291,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Location: Santa Clara, CA
Work arrangement: On-site
Employment type: Full-time
Experience requirements: 8+ years

The work, as we read it

Kind of work: Production engineering

Our reading of the posting, not the employer’s words.

How this compares

The middle of this range is $229,000, above the $198,000 median for the 1,733 US FDE postings that state one. Half of those sit between $162,000 and $230,000.

Employer postings · Postings read on September 18, 2026 · Sources