Principal Product Manager, Enterprise Change Management
AI summary of the role
Principal Product Manager owning the strategy and execution of Toast's configuration platform—the high-concurrency engine for live system updates across the entire Toast ecosystem.
What you’ll do
- Own and evolve product strategy for Toast's configuration platform, focusing on safe change management (validation, versioning, auditability, rollback) at scale
- Build and evolve a configuration platform that serves SMB, multi-unit, and Enterprise use cases across the Toast experience
- Integrate automation and AI-assisted ('agentic') workflows into configuration and publishing experiences
- Build platform capabilities enabling other Toast teams to independently develop, test, and deploy configuration-driven features
What you’ll bring
- 8+ years of product management experience with significant ownership of technical platform or infrastructure products
- Strong track record of delivering user-facing features in fast-paced environments
- Experience with APIs, data models, or distributed architecture
- Analytical rigor using data to make decisions and validate assumptions
Technologies
configuration platform · APIs · data models · distributed architecture · AI-assisted workflows · agentic workflows · versioning · rollback · auditability
About Toast
All-in-one POS, payments, and software platform purpose-built for restaurants — handling ordering, payroll, marketing, inventory, and guest engagement on Toast-designed hardware.
Public · 5000+ people
Source and classification
Internal deployment & tooling · Evidence for this classification:
is created, versioned, and deployed across Toast—from menus and pricing to taxes and operational rules. Whether it’s a menu change in Ireland or a pricing update for a 100 location enterprise, it all flows through our systems. We give customers the confidence and precision tools they need to manage complex configurations and run their global businesses with ease. Beyond serving end-users, we are an ever-evolving internal platform. We aim to empower other Toast engineering teams to build, deploy, and scale their own features quickly on top of our robust architecture. We’re looking for a Principal Product Manager to drive the vision, strategy, and execution of our configuration and change management experience across the Toast platform. You’ll work closely with engineering, design, and go-to-market teams to craft an experience that supports our customers and the needs of their business.
More from the job description
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. At Toast, we are committed to empowering our customers by providing the technology, resources, and community they need to thrive. While our roots are in food service, we are rapidly expanding into adjacent markets and international territories. Our mission is to build a world-class publishing and configuration platform that supports the diverse needs of all Toast customers, regardless of their industry, location, or the size of their business. As a member of the Configuration Platform team, you will be at the heart of Toast’s most critical infrastructure. We are the high-concurrency engine powering live system updates across the entire Toast ecosystem. This platform powers how business-critical data is created, versioned, and deployed across Toast—from menus and pricing to taxes and operational rules. Whether it’s a menu change in Ireland or a pricing update for a 100 location enterprise, it all flows through our systems. We give customers the confidence and precision tools they need to manage complex configurations and run their global businesses with ease. Beyond serving end-users, we are an ever-evolving internal platform. We aim to empower other Toast engineering teams to build, deploy, [... source excerpt omitted ...] iguration and change management experience across the Toast platform. You’ll work closely with engineering, design, and go-to-market teams to craft an experience that supports our customers and the needs of their business. A day in the life (Responsibilities) Own and evolve the product strategy for Toast’s configuration platform, with a focus on: Designing systems that safely manage changes to critical business data, including validation, versioning, auditability, and rollback at scale Building and evolving a configuration platform that works for SMB, multi-unit operator, and Enterprise use cases across the Toast experience Exploring and integrating automation and AI-assiste [... source excerpt omitted ...] capabilities that enable other Toast teams to develop, test, and deploy configuration-driven features independently Build and maintain a roadmap in alignment with business OKRs, customer needs, and technical feasibility Drive feature development from ideation through launch—writing clear specs, collaborating with engineering and design, and measuring success Partner with customer-facing teams and other development teams to gather insights and evangelize product value In partnership with engineering and design counterparts, lead a development team by providing clear direction, setting priorities, and fostering a culture of customer-centricity, innovation, and accountability
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