Customer Delivery Manager

About Finix Finix is building the global operating system for fintech, starting with payments. From startups to publicly traded companies, Finix processes tens of billions of dollars annually both in-store and online. Finix was founded in 2015 and is headquartered in San Francisco. To date Finix has raised over $200M, including a $75M Series C led by Acrew Capital and Lightspeed Venture Partners and backed by American Express Ventures, Bain Capital Ventures, Homebrew, Inspired Capital, Visa, and others About the Role: Finix is seeking a relationship-focused and detail-oriented Customer Delivery Manager to manage Finix’s strategic customer base. The Customer Delivery Manager strives to increase Finix’s long-term value by aligning strategic and key initiatives with those of our Customers and Partners. As a Customer Delivery Manager, you will be responsible for managing the end-to-end delivery of our payment acceptance and payouts solutions to platform clients, ensuring a seamless and successful implementation process. In this role, you will collaborate closely with cross-functional teams, including sales, product development, support, and risk/underwriting, to meet client requirements and exceed their expectations. You Will: Produce and report performance metrics to internal and external stakeholders Hold quarterly business reviews with clients Participate in internal ev [... source excerpt omitted ...] ations of new products or services being considered for the roadmap Establish and cultivate strong relationships with senior executives across different business units within our customers’ organizations Collaborate cross-functionally with teams internally to define priorities, plan joint roadmaps, and help solve critical issues across the organization Represent and advocate for our customers during internal conversations Operate in a fast-paced environment, juggling priorities of multiple internal and external constituencies Work on a variety of initiatives with customers including, but not limited to, product partnerships, distribution, and commercial partnerships Leverag [... source excerpt omitted ...] r data is updated, visible to the organization, and actionable Use customer performance metrics to convey the value of our product and the contribution of Finix’s capabilities to customer goals Uncover opportunities to help our customers unlock revenue growth and impact to their businesses You Are: Consultative in nature, with a high degree of empathy to identify and understand customer pains, goals, and opportunities. Comfortable traveling to visit customers onsite attend industry trade shows, and host customers in our SF office Excited to pursue revenue retention and customer health targets that will make our company successful Self-motivated — Able to be proactive and f