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NEXTMOVEFDE careers · United States
Arcadia.io

Revenue Operations Staff Systems Engineer

AI summary of the role

This role owns the architecture and operation of Arcadia's go-to-market and customer operations technology stack, including Salesforce, Planhat, RocketLane, and AI agents.

What you’ll do

  • Own the architecture, administration, and operation of GTM and Customer Operations platforms (Salesforce, Planhat, RocketLane, AI agents, workflow automation).
  • Deliver a Salesforce health assessment and execute a phased overhaul including data model cleanup, automation consolidation, and reporting improvements.
  • Lead the build and rollout of RocketLane for customer onboarding and implementation, integrating with Salesforce, Jira, NetSuite, and Planhat.
  • Mature Planhat with health scoring, playbooks, lifecycle workflows, and integrations for Customer Success.

What you’ll bring

  • Hands-on Salesforce administration and systems engineering experience.
  • Experience with business systems integrations and automation platforms.
  • Ability to own and operate a GTM technology stack end-to-end.
  • Experience with AI-enabled workflow design and AI agents.

Technologies

Salesforce · Planhat · RocketLane · AI agents · workflow automation · Jira · NetSuite · integrations

Source and classification

Internal deployment & tooling · Evidence for this classification:

and associated integrations. Arcadia’s go-to-market and customer operations teams run on a connected stack that directly shapes how we win, onboard, serve, and retain customers. Salesforce anchors the commercial engine, Planhat powers customer success, and RocketLane will run customer onboarding and implementation. This role exists to own that stack end-to-end—design, build, deployment, and ongoing administration—so Sales, Marketing, and Operations teams can scale with confidence. This is a hands-on role blending systems administration with systems engineering, reporting to the Director of Corporate IT. The person in this seat is the technical owner for GTM and Customer Operations platforms and the AI agents and automations built on top of them. The specific tools will evolve as this space changes quickly—the constant is ownership of the systems that GTM and Customer Operations depend
More from the job description

Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs. We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there. For more information, visit arcadia.io. Why This Role Is Important to Arcadia We are seeking a Revenue Operations Staff Systems Engineer who combines Salesforce administration, business systems engineering, integrations, automation, and AI-enabled workflow design. This role owns the architecture and operation of Arcadia’s go-to-market (GTM) technology ecosystem—including Salesforce, Planhat, RocketLane, AI agents, workflow automation platforms, and associated integrations. Arcadia’s go-to-market and customer operations teams run on a connected stack that directly shapes how we win, onboard, serve, and retain customers. Salesforce anchors the commercial engine, Planhat powers customer success, and RocketLane will run customer onboarding and implementation. This role exists to own that stack end-to-end—design, build, deployment, and ongoing administration—so Sales, Marketing, and Operations teams can scale with confidence. This is a hands [... source excerpt omitted ...] latforms and the AI agents and automations built on top of them. The specific tools will evolve as this space changes quickly—the constant is ownership of the systems that GTM and Customer Operations depend on. What Success Looks Like In 3 months Take formal ownership of Salesforce, Planhat, and GTM and Customer Operations tooling, including administration, user access, and the enhancement intake queue Deliver a Salesforce health assessment documenting technical debt, data quality gaps, unused or conflicting automation, and a prioritized remediation roadmap Establish a clear request and release process for changes across the stack, with documentation and basic change control [... source excerpt omitted ...] orce overhaul: data model cleanup, automation consolidation, and improved reporting, with measurable reductions in manual workarounds Lead the build and rollout of RocketLane for customer onboarding and implementation, including configuration, integration with Salesforce, Jira, NetSuite, and Planhat, and user enablement Mature Planhat beyond its initial implementation: health scoring, playbooks, lifecycle workflows, and integrations that give Customer Success a fuller operating picture Deliver at least one AI agent or automation that removes routine work for a GTM or Customer Operations team, with documented human oversight Publish a current-state architecture map of the GTM

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