Forward Deployed Engineer

ABOUT PROBOOK Probook is the AI Operating System for the home services industry, transforming how plumbing, HVAC, and electrical businesses operate. Our impact is real. Dispatching the right technician to the right job can mean the difference between a $300 "band-aid" fix and a $20,000 system replacement. By automating previously high-touch workflows around-the-clock, Probook ensures a consistent customer experience without the need for 24/7 live staffing. We unify our customers' processes into a single, scalable platform, giving businesses one place to run their entire dispatch operation. The Role You'll be the technical architect behind customer success, designing and implementing zero-defect system configurations that translate messy, real-world operations into precise software logic. This role is for engineers who want to see their work drive immediate business outcomes. Setup quality is the leading predictor of retention and expansion. Your technical decisions directly determine customer success. What You'll Do Engineer zero-defect implementations: Deeply understand business logic and configure systems that integrate seamlessly with complex operations. Proactively solve edge cases before they become escalations. You may use Claude to automate workflows, but you should not expect to be coding on a day-to-day basis Drive technical excellence: Write precise documentat [... source excerpt omitted ...] ta structures) You learn systems fast and architect elegant solutions to messy problems Operator Mindset You're a builder who wants to see immediate impact. You're energized by customer outcomes and business results, not just shipping features. You thrive in ambiguity and love the challenge of translating complex real-world operations into technical solutions. Obsessive attention to detail with zero tolerance for missed steps. You don't just follow processes, you optimize them. High agency: you make things happen rather than waiting for them to happen. Judgment & Communication Exceptional written communication: you document with precision and clarity Strong business acum [... source excerpt omitted ...] e scaling. Funding: $40M raised from Sequoia and Andreessen Horowitz The Team: >60 people, our founding team comes from the space and has spent thousands of days onsite with our customers. We live the space. We're also becoming one of the most talent-dense start-ups in NYC (MIT, Harvard, UPenn M&T, Waterloo, Citadel, Palantir, ICPC world finalists, IMO Gold Medalists). The Opportunity: You'll have direct impact on company trajectory, define technical operations from the ground up, and build systems that become the backbone of a category-defining company. Compensation & Benefits Equity: Meaningful early-stage equity. Salary: Up to $135K (Can flex depending on years of experi