Client Strategy Manager

About Us Higharc is a VC-backed startup that is changing how new homes are designed and built. Join a founding team who’ve shipped products for Autodesk, Electronic Arts, Nike, and Apple. We have raised over $175M with support from top-notch venture capital firms and more than 18 strategic investors: industry leaders in construction, building products manufacturing, and distribution. Higharc is seeking a Client Strategy Manager to own the adoption strategy for your book of business. Reporting to the Senior Manager of Client Strategy, you'll lead customers from cross-departmental alignment through implementation, launch, measurable adoption, and long-term value realization. What You'll Do This is not a high-volume SaaS account management role. You'll own a small number of complex enterprise homebuilders and help them adopt Higharc in ways that materially change how their business operates. Adoption here isn't about usage, it's about changing how builders work. You'll partner with a dedicated Project Manager who owns project plans, reporting, documentation, and system hygiene. With that discipline in place, you focus on customer outcomes, executive alignment, adoption strategy, change management, and account health. Expect to: Own adoption outcomes from post-sale alignment through launch, rollout, value realization, and long-term account health. Lead executive conversatio [... source excerpt omitted ...] oduct, Engineering, Support, and Sales to keep outcomes moving. Diagnose adoption risk early, align stakeholders, and restore momentum when programs stall. Translate patterns in client friction into structured product, implementation, and account intelligence. About You You're a strategic client relationship owner who can multithread through messy, high-stakes operational change. You're comfortable standing on your own with senior stakeholders, you know when to pull in executive support from Higharc, and you can tell a clear story about where a customer is, where they need to go, what's at risk, and what decisions move them forward. You bring curiosity and horsepower to qu [... source excerpt omitted ...] asing, Sales, and Operations. You're highly self-directed: you investigate ambiguity, form a point of view, and move work forward without close management. You have: 5+ years in client success, implementation leadership, enterprise account management, consulting, solutions, or program leadership, with direct ownership of complex, high-value customers or transformation programs Strong executive communication skills and the ability to independently influence senior customer stakeholders Excellent judgment in diagnosing customer risk, adoption friction, stakeholder misalignment, and organizational blockers Strong consultative and cross-functional leadership instincts — you ca