Senior Field Service Engineer

Customer at TRACTIAN The Customer team is the cornerstone of renewals and expansion at Tractian, driving lifetime value, retention, and growth within our global customer base. By deepening relationships with industry leaders like Hyundai, Bosch, and Kraft Heinz, we ensure our Enterprise clients achieve unparalleled success with Tractian solutions. As recognized innovators in industrial technology, our team delivers immediate ROI, fosters long-term partnerships, and drives world-class net revenue retention. At Tractian, every team member is empowered to make a meaningful impact, rewarded for excellence, and supported in creating lasting value for our customers. What you'll do As a Field Engineer, you will be the face of our company at client locations, responsible for installing our products, providing on-site support, and ensuring their long-term success. You’ll work directly with maintenance technicians, mechanics, electricians, reliability engineers, and plant leadership to install, configure, and successfully implement TRACTIAN’s hardware and software solutions. This is a field-based role for someone who enjoys solving technical problems, working with industrial equipment, and interacting directly with customers. You’ll visit manufacturing and industrial facilities, evaluate equipment, develop installation plans, install sensors and gateways, troubleshoot technical issue [... source excerpt omitted ...] e projects are completed safely and successfully. FSEs are expected to take ownership of their projects, work independently in the field, and represent TRACTIAN professionally at customer sites. Responsibilities Lead onsite installations and implementations of TRACTIAN’s hardware and software solutions. Evaluate customer facilities and equipment to develop sensor deployment and installation plans. Install, configure, and commission vibration sensors, gateways, and related hardware. Work directly with maintenance, reliability, engineering, operations, and plant leadership teams. Troubleshoot mechanical, electrical, hardware, software, connectivity, and installation issues. [... source excerpt omitted ...] nsite projects and make appropriate technical decisions in the field. Train customers on TRACTIAN’s technology and implementation best practices. Build strong relationships with customers and serve as a trusted technical resource. Coordinate project execution with internal teams, customer stakeholders, contractors, and onsite resources. Manage installations from initial site assessment through completion. Document project activities, installations, equipment information, and customer interactions in CRM systems. Follow customer safety requirements, site procedures, and TRACTIAN installation standards. Requirements Hands-on experience in field service, industrial maintenan