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NEXTMOVEFDE careers · United States
Cisco

Engineering Program Manager

AI summary of the role

Lead integrated delivery of a 10-20 application portfolio within Cisco's CX Engineering – Workflow and Intellectual Capital team, orchestrating execution across 6+ Agile teams.

What you’ll do

  • Lead integrated delivery across a value stream or portfolio of ~10-20 applications, including multiple related programs and product roadmaps.
  • Translate strategic priorities into a coordinated, multi-quarter program roadmap with clear outcomes, sequencing, and investment requirements.
  • Orchestrate execution across more than six Agile teams, spanning multiple engineering domains, functions, partners, and releases.
  • Own critical-path management, portfolio-level risks, budgets, resource trade-offs, outcome metrics, and executive decision support.

What you’ll bring

  • Bachelor's degree with 6+ years of related experience, or Master's degree with 4+ years.
  • 5+ years leading software/platform/technical-program delivery using Agile, Scrum, SAFe, or comparable iterative practices.
  • Experience with integrated roadmaps, critical paths, cross-team dependencies, risks, budgets, resources, and delivery metrics.
  • Experience delivering enterprise software/platform programs involving 6+ Agile teams or equivalent complexity.

Technologies

Agile · Scrum · SAFe · cloud services · APIs · data platforms · AI/ML · workflow automation · DevOps · security and compliance

Source and classification

Internal deployment & tooling · Evidence for this classification:

The application window is expected to close on: 09/10/2026 Meet the Team CX Engineering – Workflow and Intellectual Capital designs, builds, and operates the platforms, automation, and knowledge capabilities that power Cisco’s global technical-support experience. Our portfolio spans case management, troubleshooting, AI capabilities, automation platforms, intellectual capital, security and compliance, and supporting infrastructure. We partner across product, engineering, operations, security, and service delivery to transform complex support needs into secure, scalable solutions—from discovery through production and operationalization. Our globally distributed team combines product and program leadership, architects, engineers, and change and release professionals around a common commitment to measurable customer and business outcomes. Joining this team means helping shape how AI,
More from the job description

The application window is expected to close on: 09/10/2026 Meet the Team CX Engineering – Workflow and Intellectual Capital designs, builds, and operates the platforms, automation, and knowledge capabilities that power Cisco’s global technical-support experience. Our portfolio spans case management, troubleshooting, AI capabilities, automation platforms, intellectual capital, security and compliance, and supporting infrastructure. We partner across product, engineering, operations, security, and service delivery to transform complex support needs into secure, scalable solutions—from discovery through production and operationalization. Our globally distributed team combines product and program leadership, architects, engineers, and change and release professionals around a common commitment to measurable customer and business outcomes. Joining this team means helping shape how AI, automation, and modern engineering workflows improve engineer productivity and customer and partner experiences at Cisco scale. Your Impact Lead integrated delivery across a value stream or portfolio of approximately 10–20 applications, including multiple related programs, product roadmaps, and operational dependencies. Translate strategic priorities into a coordinated, multi-quarter program roadmap with clear outcomes, sequencing, investment requirements, and decision points. Orchestrate execution [... source excerpt omitted ...] support. Coach other program managers and establish repeatable delivery practices that improve predictability, quality, adoption, and transition into ongoing operations. Minimum Qualifications: Bachelor’s degree with 6+ years of related experience, Master’s degree with 4+ years of related experience 5+ years of experience leading software, platform, or technical-program delivery using Agile, Scrum, SAFe, or comparable iterative development practices Experience with integrated roadmaps, critical paths, cross-team dependencies, risks, budgets, resources, and delivery metrics across multiple releases or functions Experience delivering enterprise software or platform programs involvi [... source excerpt omitted ...] at least two relevant domains, such as cloud services, APIs, data platforms, AI/ML, workflow automation, DevOps, security and compliance, or enterprise-support systems Preferred Qualifications: Experience with technical-support operations, service-delivery platforms, case-management systems, knowledge-management systems, or engineering workflow tools Experience applying AI, automation, or agentic AI or AI-enabled automation capabilities to program management, service delivery, or operational processes, with a clearly defined business or operational result PgMP, PMP, PMI-CPMAI, SAFe, Scrum, ITIL, change-management, financial-management, Cisco technical, or comparable professional c

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