Technical Account Manager

About Kaseya Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success. Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide. Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike. At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar. Position Summary Kaseya is seeking a customer-focused Technical Account Manager (TAM) to help customers maximize the value of our IT management and cybersecurity solutions. In this role, you will serve as a trusted technical advisor, partnering with customers to drive successful product adoption, optimize their environments, and ensure they achieve their desired bus [... source excerpt omitted ...] uccess, Product, Support, Professional Services, and Sales, you will provide strategic technical guidance, conduct account reviews, identify growth opportunities, and advocate for customer success throughout the customer lifecycle. Key Responsibilities Develop deep expertise across Kaseya's platform and conduct regular Technical Account Reviews to assess product adoption, identify optimization opportunities, and address technical challenges. Act as the primary technical advisor for assigned customers, proactively identifying and removing obstacles that impact customer success. Partner with Product, Support, Professional Services, and Operations to drive timely issue resolutio [... source excerpt omitted ...] imize the value of Kaseya products, including platform integrations and advanced capabilities. Recommend Professional Services, training, and education opportunities that improve customer adoption and long-term success. Identify expansion opportunities and partner with Account Managers to support cross-sell and upsell initiatives. Educate customers on new product features, roadmap enhancements, industry best practices, and emerging technologies. Maintain current technical knowledge through ongoing training, certifications, and hands-on learning. Understand customer business objectives across MSP, Enterprise, and Mid-Market organizations and align technical solutions to busin