Customer Education Manager, Implementation

At BioRender, we’re on a mission to accelerate the world’s ability to learn, discover, and communicate science — transforming how knowledge is shared and making science open, collaborative, and easily understandable by all. We’re shaping the future of science communication and are looking for talented individuals to help bring this vision to life! 🚀 About BioRender BioRender is on a mission to accelerate the world’s ability to learn, discover, and communicate science. We build software for scientists — from academics to biotech enterprises — to create professional-grade scientific figures, presentations, and data visualizations. Trusted by over 2 million scientists across 200+ countries, BioRender is where the world’s best science gets communicated. The Opportunity BioRender is expanding with our new Graphing product and we need someone to own the launch experience end-to-end. As our first Implementation Specialist, you’ll be the dedicated expert ensuring every organization that adopts Graphing gets up and running quickly, confidently, and successfully. This is a high-impact, customer-facing role sitting within BioRender’s Customer Education team. You’ll design and deliver the onboarding programs, migration support, and training resources that make Graphing adoption frictionless while also scaling those programs across our full-serve customer base. This role is critical [... source excerpt omitted ...] support for new graphing accounts - including dedicated onboarding sessions, product guidance, and admin support Serve as the primary implementation point of contact for Graphing customers, from contract close through first meaningful activation Migration & Technical Onboarding Lead migration support for customers transitioning from other graphing tools, ensuring a smooth and confidence-inspiring switch Set up and customize templates for new Graphing customers Build & Scale Onboarding Resources Develop customized onboarding resources by user type, skill level, and product area (e.g., quick-start guides, training decks, video walkthroughs) Create plug-and-play templates and [... source excerpt omitted ...] plug and play training decks and email templates Partner with CSMs to support effective Graphing launch onsites, where applicable What We’re Looking For Required 3+ years in a customer-facing implementation, onboarding, solutions engineering, or technical CSM role at a SaaS company Experience with data analysis tools (Prism, R/ggplot, Python/matplotlib, SPSS, etc.) or a background in life sciences, biology, or a scientific discipline Proven track record of owning complex product launches or onboarding programs from design through delivery Strong ability to translate technical product features into clear, accessible training and documentation Excellent written and verbal c