Sr. Business Systems Analyst, ServiceNow AI and Automation (Remote)
AI summary of the role
CrowdStrike seeks a Senior Business Systems Analyst to join its IT Service Management Office, focusing on scaling AI-assisted and automated solutions on the ServiceNow platform.
No longer in the current catalog. Last included 2026-09-09. Check the employer’s posting for availability.
What you’ll do
- Partner with business stakeholders to maintain a prioritized strategic roadmap for ServiceNow enhancements and projects.
- Translate business needs into scalable functional and technical requirements with a focus on AI-assisted and automated workflows.
- Design and enable automation using ServiceNow capabilities such as NOW Assist GenAI, Flow Designer, Virtual Agent, and platform integrations.
- Define guardrails, acceptance criteria, and success metrics for automation and AI-assisted solutions.
What you’ll bring
- 10+ years of experience implementing, configuring, and administering SaaS business systems, with at least 4 years of ServiceNow experience.
- Strong ServiceNow platform experience across multiple workflows (e.g., ITSM, HRSD, CSM, Employee Center).
- Demonstrated experience designing and implementing automation and self-service solutions on ServiceNow.
- Ability to translate ambiguous business problems into pragmatic, automated solutions.
Technologies
ServiceNow · NOW Assist GenAI · Flow Designer · Virtual Agent · CMDB · CSDM · Employee Center Pro · Asset & Configuration Management · ITSM · ITIL
About CrowdStrike
AI-native Falcon platform protects endpoints, cloud workloads, identities, data, and enterprise AI for organizations consolidating security on one sensor and data graph.
Public · 5000+ people
Source and classification
Internal deployment & tooling · Evidence for this classification:
is seeking a Senior Business Systems Analyst – ServiceNow to join its IT Service Management Office. In this role, you will partner with business stakeholders, architects, and ServiceNow developers to align platform solutions with business outcomes. This position plays a key role in scaling AI-assisted and automated solutions across the SMO to reduce demand, improve throughput, and drive consistent outcomes. While AI and automation are a primary focus, the role also offers opportunities to contribute across other ServiceNow initiatives and platform areas. The role is well suited to a platform-oriented BSA with strong automation design capability, deep ServiceNow expertise, and effective stakeholder engagement skills. You will translate business needs into clear requirements, solution designs, and development stories, identifying opportunities for automated, self-service, and
More from the job description
As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you. About the Role: CrowdStrike is seeking a Senior Business Systems Analyst – ServiceNow to join its IT Service Management Office. In this role, you will partner with business stakeholders, architects, and ServiceNow developers to align platform solutions with business outcomes. This position plays a key role in scaling AI-assisted and automated solutions across the SMO to reduce demand, improve throughput, and drive consistent outcomes. While AI and automation are a primary focus, the role also offers opportunities to contri [... source excerpt omitted ...] atform areas. The role is well suited to a platform-oriented BSA with strong automation design capability, deep ServiceNow expertise, and effective stakeholder engagement skills. You will translate business needs into clear requirements, solution designs, and development stories, identifying opportunities for automated, self-service, and AI-assisted solutions using ServiceNow AI capabilities and CrowdStrike’s internal GenAI tools. You will also contribute to efforts relating to core platform areas such as CMDB, CSDM, Employee Center Pro, Virtual Agent, Asset & Configuration Management, and related ServiceNow services. What You’ll Do: Partner with business stakeholders to maint [... source excerpt omitted ...] rioritized strategic roadmap, coordinating and executing enhancements and projects across the ServiceNow platform. Translate business needs into scalable functional and technical requirements, with a strong focus on AI-assisted and automated workflows. Design and enable automation using ServiceNow capabilities such as NOW Assist GenAI for Enterprise, Flow Designer, orchestration, Virtual Agent, decision logic, and platform integrations. Define guardrails, acceptance criteria, and success metrics for automation and AI-assisted solutions. Collaborate with developers and architects, guiding solution design without owning code delivery. Own functional deliverables including process
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