Customer Experience Representative

Accelerate your career. Join the organization that's driving the world's technology and shape the future. Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey! Customer Experience Representative About the Role As a Customer Experience Representative, you will help drive customer success by increasing adoption and utilization of the Ingram Micro Xvantage™ platform. Working closely with customers, vendors, and internal teams, you will deliver exceptional service, provide solution recommendations, support business growth initiatives, and help customers maximize value from our technology platform. Key Responsibilities Build and maintain strong customer relationships through proactive engagement and support. Drive customer onboarding, training, and adoption of the Xvantage™ platform. Partner with sales teams to identify custom [... source excerpt omitted ...] ns. Support customer acquisition, pipeline development, upgrades, and cross-sell opportunities. Collaborate with vendors and cross-functional teams to resolve issues and deliver customer success. Utilize customer and platform data to identify growth opportunities and improve outcomes. Manage customer inquiries, escalations, and follow-up activities with a high level of accountability. Required Qualifications Associate degree and 3+ years of relevant experience; OR High School Diploma/GED and 5+ years of relevant experience; OR equivalent combination of education and experience. 3+ years of experience in customer service, customer success, account management, sales support, [... source excerpt omitted ...] Strong communication, problem-solving, and relationship-building skills. Ability to manage multiple priorities in a fast-paced environment. Proficiency with Microsoft Office and customer relationship management tools. Customer-focused mindset with a commitment to delivering exceptional service. Preferred Qualifications Bachelor's degree in Business, Communications, Technology, or a related field. Experience in technology, SaaS, telecommunications, distribution, or a related industry. Experience with CRM platforms such as Salesforce, Dynamics, or Zendesk. Experience with customer onboarding, enablement, training, or adoption programs. Experience supporting renewals, custo