Sr Partner Delivery Success Manager

About Parloa Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale. About the role: As a Sr Partner Delivery Success Manager at Parloa, you will own and scale strategic relationships with our global SI, consulting, and implementation partners, ensuring they are equipped to successfully deliver transformative AI and customer experience solutions for enterprise customers. This is a highly cross-functional role sitting at the intersection of partnerships, enterprise delivery, and AI transformation. You will act as the strategic advisor and operational lead for a portfolio of partners, helping them build scalable Parloa practices, drive successful customer outcomes, and expand their long-term impact within the Parloa ecosystem. You will work closely with Partner Managers, Account Executives, Solution Engineers, Customer Success, Professional Services, and Product teams while engaging directly with part [... source excerpt omitted ...] r Success at one of the fastest-growing AI companies in the world. Areas of ownership: Own a portfolio of strategic Parloa partners, driving both partner maturity and successful customer delivery outcomes Build trusted relationships with partner executives, practice leads, delivery managers, architects, and customer stakeholders Act as a strategic advisor to partners on building and scaling their Parloa services practice, including delivery methodologies, organizational structure, certifications, and go-to-market motions Guide partners through complex enterprise AI and CX transformation programs, ensuring high-quality execution and measurable business impact Partner with Ac [... source excerpt omitted ...] ts, including governance structures, success metrics, delivery reviews, and executive business reviews Ensure close alignment between partners and internal Parloa teams including Customer Success, Professional Services, Product, and Solution Engineering Advocate for partners internally while maintaining accountability around delivery quality, certifications, customer outcomes, and operational standards Identify opportunities to expand successful partner initiatives across regions, business units, and enterprise accounts Support the evolution of Parloa’s Partner Success function by helping define scalable programs, processes, playbooks, and operational frameworks Stay current