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NEXTMOVEFDE careers · United States
U.S. Bancorp

Senior Digital Product Manager

AI summary of the role

Senior Digital Product Manager leading the digital strategy for corporate and commercial customer lifecycle management at U.S.

What you’ll do

  • Define and evolve the long-term digital strategy for corporate and commercial customer lifecycle management.
  • Drive data-driven prioritization and ongoing measurement/optimization of digital experiences for self-service and human-assisted interactions.
  • Advocate for reusability and modernization of digital platforms and capabilities to improve speed to market and operational efficiency.
  • Manage the product roadmap through the agile delivery lifecycle, leveraging OKRs and north star metrics.

What you’ll bring

  • Digital Product Management experience
  • Typically 8-10 years or more of experience
  • Expertise in product model system interdependencies, business metrics, KPIs, design systems, service blueprints, and reusability
  • Strong customer centricity and ability to anticipate market and customer needs

Technologies

digital product management · agile · OKRs · north star metrics · service blueprints · design systems · prototyping · customer journey mapping

About U.S. Bancorp

Minneapolis-based super-regional bank serving consumers, businesses, institutions and governments across retail/commercial banking, payments, wealth, trust and capital markets.

Public · 5000+ people

Source and classification

Deployment strategy · Evidence for this classification:

role will be responsible for contributing to the development and evolution of U.S. Bank’s long-term digital strategy for corporate and commercial customer lifecycle management. This leader will focus on researching, ideating, prioritizing, promoting, and delivering digital capabilities and automation to strengthen our ability to acquire, retain and service corporate clients. Additionally, this leader will regularly interact with stakeholders across the bank to discuss opportunities, strategic vision, roadmap prioritization, risks, and more. Key Responsibilities: Ensures a data-driven approach to prioritize “building the right thing” that maximizes results for both end users and internal business partners. Relentlessly focused on ongoing measurement and optimization of digital experiences that support seamless self-service and human-assisted customer interactions. Advocates for
More from the job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description Digital Product Managers at U. S. Bank are customer obsessed in defining and delivering the strategy and vision required for digital experiences to stay ahead of constantly evolving economic, competitive, technological, and customer needs. This Senior Digital Product Manager will report to the head of Corporate Digital Servicing. This role will be responsible for contributing to the development and evolution of U.S. Bank’s long-term digital strategy for corporate and commercial customer lifecycle management. This leader will focus on researching, ideating, prioritizing, promoting, and delivering digital capabilities and automation to strengthen our ability to acquire, retain and service corporate clients. Additionally, this leader will regularly interact with stakeholders across the bank to discuss opportunities, strategic visi [... source excerpt omitted ...] nd users and internal business partners. Relentlessly focused on ongoing measurement and optimization of digital experiences that support seamless self-service and human-assisted customer interactions. Advocates for reusability of capabilities to drive cost-effective scale and speed to market. Leverage market and competitive insights, customer needs, and internal business priorities to establish a digital product vision. Vision includes definition of best-in-class, future-state user experience journey and role of experience in delivering competitive differentiation. Align digital product vision across other enabling functions to establish an integrated delivery roadmap. Reg [... source excerpt omitted ...] nce. Drives digital product development by actively managing the roadmap through the agile delivery lifecycle. Leverages Discovery to evaluate the best, most valuable ideas with customer centricity skillset. Enable the cross-channel strategy (e.g., web, mobile, voice, in person etc.) by delivering integrated digital solutions that drive adoption, engagement and growth across both digital and human customer interactions. Identifies initial and ongoing digital product-market fit through partnering with cross-functional teams to deliver best-in-class research deliverables such as research briefs, personas, story maps, prototyping, product chartering, and mapping experiences. De

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