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NEXTMOVEFDE careers · United States
Nitra

Manager, Customer Success Lead

AI summary of the role

Lead and develop a high-performing Customer Success team for Nitra's SMB and mid-market healthcare customers, driving utilization, retention, and expansion across fintech, marketplace, and AI software products.

What you’ll do

  • Lead and develop a team of Customer Success Managers, building a culture of accountability and execution.
  • Drive business performance across the customer portfolio, accelerating card spend, marketplace spend, and AI software consumption.
  • Own and coach commercial motions including renewals, pricing, and expansion opportunities.
  • Run the team's operating cadence, including weekly business reviews and performance discussions.

What you’ll bring

  • 7+ years total work experience, including Customer Success, Account Management, or post-sale roles in high-growth tech.
  • Track record in high-performance SMB and/or mid-market environments, first as an IC then as a frontline people leader.
  • Experience leading and developing high-performing customer-facing teams.
  • Demonstrated ability to own commercials (renewals, expansion, pricing, negotiations).

Technologies

fintech · marketplace · AI software · credit card · financing products · NitraMart

About Nitra

AI-native operating platform for medical practices consolidating expense cards, bill pay, accounting, medical-supply procurement, and patient scheduling into one system.

Series B · 50–100 people

Source and classification

Deployment team leadership · Evidence for this classification:

maintains a hybrid work policy, with team members working from the office four days per week and Wednesdays designated as a work-from-home day. What we're looking for: You would be joining Nitra at a critical stage of growth as we scale through Series B and build the foundation for the next phase of the company. We’re looking for a Customer Success Lead to lead and develop a high-performing team of Customer Success Managers serving Nitra’s SMB and mid-market healthcare customers. The first priority of this role is to lead a high-velocity team responsible for customer utilization, retention, and expansion across Nitra’s fintech, marketplace, and AI software products. You will help your team deliver against ambitious business goals tied to card spend, marketplace spend, and AI software consumption. This role requires a strong people leader who is equally comfortable coaching CSMs,
How jobs are selected

Employer postings · Data from · Sources