Senior Customer Engineer, Majors - Southwest
AI summary of the role
Senior Customer Engineer owning the full technical customer lifecycle for major enterprise accounts in the Southwest US: pre-sales validation, onboarding, adoption, and expansion.
What you’ll do
- Lead technical discovery and map customer infrastructure to Cloudflare architectures (DNS, CDN, Zero Trust, Network Security, Workers).
- Define and execute PoC/technical validation plans and deliver tailored presentations and demos.
- Own technical onboarding oversight, migration blueprints, and adoption health to ensure time-to-value.
- Drive commercial growth via cross-sell/up-sell and lead technical QBRs for C-level executives.
What you’ll bring
- Experience in customer-facing technical role (Solutions Engineering, Customer Engineering, Sales Engineering, TAM, Forward Deployed Engineer).
- Ability to design and articulate complex enterprise network and security architectures.
- Proven track record in quota-carrying or revenue-aligned environment with SaaS metrics understanding.
- Depth in at least four technical areas: internet fundamentals, security, performance, AI proficiency, coding/scripting, developer platform fluency.
Technologies
DNS · CDN · Zero Trust · WAF · Bot Management · Workers · Python · JavaScript · Bash · Lua · Go · Terraform
About Cloudflare
Global edge network providing security (DDoS, WAF, Zero Trust SASE), performance (CDN, DNS), and a developer/AI platform (Workers, R2, Workers AI) for sites and apps.
Public
Source and classification
Customer adoption & accounts · Evidence for this classification:
AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. What you will do as a Customer Engineer The Customer Engineer (CE) is the core driver of our technical go-to-market strategy: a trusted technical advisor and primary architect of the customer journey. You will bridge the gap between technical strategy and business value—guiding enterprise clients from initial pre-sales technical validation through onboarding, deployment architecture, and full lifecycle expansion. Sitting within the GTM
More from the job description
About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who [... source excerpt omitted ...] we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur [... source excerpt omitted ...] you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. What you will do as a Customer Engineer The Customer Engineer (CE) is the core driver of our technical go-to-market strategy: a trusted technical advisor and primary architect of the customer journey. You will bridge the gap between technical strategy and business value—guiding enterprise clients from initial pre-sales technical validation through onboarding, deployment architecture, and full lifecycle expansion. Sitting within the GTM organization and reporting to a Customer Engineering Leader, you will not
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