Account Manager

We're building a new healthcare clearinghouse Stedi is building the first new healthcare clearinghouse in decades. In the healthcare sector, the Health Insurance Portability and Accountability Act of 1996 (HIPAA) requires that all insurance payers exchange transactions such as claims, eligibility checks, prior authorizations, and remittances using a standardized EDI format called X12 HIPAA. Clearinghouses process the majority of these transactions, offering consolidated connectivity to carriers and providers. Until Stedi, the space was occupied entirely by a small group of legacy players, built on outdated, often pre-internet technology. Stedi is the world's only programmable healthcare clearinghouse. By offering modern API interfaces alongside traditional real-time and batch EDI processes, we enable both healthcare technology businesses and established players to exchange mission-critical transactions. Our clearinghouse product and customer-first approach have set us apart. Stedi was ranked by Ramp as one of the fastest-growing SaaS vendors. We have lightning in a bottle: engineers and designers shipping products week in and week out; a lean business team supporting the company’s infrastructure; passion for automation and eliminating toil; $142 million in funding from top investors like Stripe, Addition, USV, Bloomberg Beta, First Round Capital, and more. To learn more abou [... source excerpt omitted ...] we work, watch our founder Zack’s interview with First Round Capital. What we are looking for We are looking for an Account Manager to join our go-to-market team. In this role, you will own a large segment of Stedi’s fastest growing customers. You will have an outsized impact on Stedi’s overall revenue by identifying expansion opportunities, partnerships, and more. This is more than a traditional sales role - you are expected to become an expert in Stedi’s entire suite of products, services, roadmap, and more. As the face of the relationship, you will develop one-off strategies and tactics to ensure the success of our customers on the Stedi platform, with the goal of expandin [... source excerpt omitted ...] relationships that will shape how we work with customers for years to come. What you’ll do Serve as the primary commercial point of contact for a book of Stedi’s fastest growing customers representing a significant percentage of Stedi’s monthly recurring revenue (MRR). Manage a pipeline of expansion opportunities in Stedi’s CRM to track upsells, cross-sells, renewals, and transaction usage growth. Bring revenue expansion opportunities from ideation through to execution – identifying new expansion use cases, supporting the customer’s technical validation process, addressing pricing and contractual blockers, and ultimately ensuring successful product adoption. Interface with c