Expert Team - Customer Trainer

Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. Grounded in a singular system of truth, Filevine brings together data, documents, workflows, and teams into one unified platform—where modern legal work happens with clarity and consistency. Powered by LOIS, the Legal Operating Intelligence System, Filevine connects context across every matter to transform legal operations from reactive to proactive. LOIS reads, understands, and reasons across your data to surface insight, automate complexity, and give professionals the clarity and confidence to see more, know more, and do more. Fueled by a team of exceptional collaborators and innovators, Filevine’s rapid growth has earned AI awards and recognition from Deloitte and Inc. as one of the most innovative and fastest-growing technology companies in the country. As an Expert Team Trainer you serve as the primary product educator and AI evangelist for our customers. Your mission is to lead comprehensive training and coaching sessions that ensure users, from paralegals to partners, fully master Filevine’s capabilities and leverage cutting-edge AI tools to transform their workflows. Our Trainers are more than instructional guides; they are tech-fluent strategic partners in our customers' technological evolution. You won't just be teaching features; you will be evangelizing AI, consul [... source excerpt omitted ...] and coaching non-technical users to confidently embrace automated, intelligent solutions. By pairing a supportive, consultative approach with a deep fluency in modern technology, you will meet non-technical users at their current comfort level and guide them toward total software and AI mastery through training conducted via Zoom and in-person. What You'll Do Own the Collective Outcome: Act as a primary catalyst for advanced product adoption by taking accountability for the success of every interaction. You will ensure that every training session moves the customer closer to seamless, everyday utilization of the Filevine product suite and its AI capabilities. Command the Room [... source excerpt omitted ...] t just give answers, but provides the strategic recommendations that instill immediate client confidence. Drive Strategic AI Adoption: Act as the primary catalyst for modernizing customer workflows. You will take ownership of the client onboarding and upskilling experience, ensuring users seamlessly integrate Filevine’s advanced AI features into their daily routines. Root-Cause Architect: Leverage exceptional curiosity and creative problem-solving to diagnose the core challenges behind every customer priority, designing targeted coaching moments that stick. Agile Technologist: Demonstrate a relentless, self-motivated drive to master new technologies, AI features, and software