208029 / Senior Call Center Engineer

Company Description Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada. With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company. Procom’s areas of staffing expertise include: • Application Development • Project Management • Quality Assurance • Business/Systems Analysis • Datawarehouse & Business Intelligence • Infrastructure & Network Services • Risk Management & Compliance • Business Continuity & Disaster Recovery • Security & Privacy Specialties• Contract Staffing (Staff Augmentation) • Permanent Placement (Staff Augmentation) • ICAP (Contractor Payroll) • Flextrack (Vendor Management System) Job Description On behalf of our client, Procom Services is searching for Senior Call Center Engineer located in Durham, NC. Senior Call Center Engineer Job Details Provide expert consultation in one or more areas for the design, development and implementation of Contact Center technology products and systems. Recognized as technical leader and resource for the enterprise contact center architecture. Resolve highly complex technical issues and conducts advanced research. Responsible for all internal activities and product development of contact center systems and appli [... source excerpt omitted ...] these organizations as source of professional knowledge and experience concerning contact center application engineering. Responsible for the design, development, and delivery of production contact center applications, systems, and products in a multi-platform and converged environment. Develop standards for the enterprise contact center architecture. Participate in the development of contact center technology strategies that conforms to IS enterprise architecture patterns and strategies. Responsible for a full range of activities, related to development projects, support projects and new implementations in a lead role or as the primary subject matter expert. Collaborate with [... source excerpt omitted ...] center engineering staff to ensure contact center technology standards and service delivery quality standards are adhered to by all staff. Implement disaster recovery technology requirements that align with business continuity requirements and ensure all contact center initiatives have disaster recovery technologies or solutions included in the project scope and technical design. Articulate contact center technology ideas, engineer solutions and facilitate team collaboration to move forward with proposals and recommendations to management for approval. Qualifications Professional knowledge and experience in the design, configuration and implementation of Genesys 8.x Framework, U