Technical Product Manager (Identity)
AI summary of the role
Own the identity and account platform for a WhatsApp-native remittance fintech, spanning authentication, account lifecycle, and security tools.
What you’ll do
- Own the product vision, strategy, and roadmap for the identity data platform, including onboarding, verification, and authentication.
- Design end-to-end identity and authentication flows (sign-up, sign-in, account recovery, Passkey/OTC/PIN, step-up) as specifications for other teams.
- Collaborate with engineering and data science to define and maintain user identity data schemas, ensuring integrity, scalability, and PII security.
- Align cross-functional teams (engineering, design, fraud, compliance) around a cohesive identity strategy with clear prioritization.
What you’ll bring
- ~8 years of product management experience.
- Proven experience with Identity, KYC, Onboarding, Authentication, and/or IAM.
- Track record owning a platform or shared infrastructure product where internal teams are the primary customer.
- Technical acumen in API design, data modeling, and database schema structure.
Technologies
Identity · KYC · IAM · Authentication · Passkey · API design · Data modeling · LLM · AI · ML
About Felix Pago
WhatsApp-native remittance and immigrant-finance platform that lets U.S. Latinos send money across Latin America using conversational AI and stablecoin-enabled backend rails.
Series B · 100–200 people
Source and classification
Internal deployment & tooling · Evidence for this classification:
Role As our Identity Product Manager, you will own the foundational Identity and Account platform that powers the family of Félix products. This role spans the critical areas of authentication, account lifecycle, and the core account management and security tools. As a product leader, you will drive the strategy for secure, effortless customer identification and verification, balancing world-class operational rigor with a deep focus on security, scale, and measurable business impact across a complex, global ecosystem. Responsibilities Platform and Data Strategy: Own the product vision, strategy, and roadmap for the identity data platform from conception to launch for core identity capabilities (onboarding, verification, authentication). Ensure the platform is extensible enough to simultaneously serve multiple fintech products and geo-expansion. Identity and authentication flow
More from the job description
About Us At Félix, we're building the financial ecosystem for Latin immigrants in the U.S., starting with a revolution in remittances. Our core product is an AI-powered chatbot built on WhatsApp, allowing our users to send money home as easily as sending a text message. We leverage cutting-edge technology like AI, blockchain, and stablecoins to make cross-border payments faster, more affordable, and more accessible than ever before. We are a hyper-growth Series C company, backed by over $200 million in funding from top-tier global investors, including QED, Castle Island, Switch Ventures, HTwenty, Monashees, and Andreessen Horowitz with support from General Catalyst Customer Value Fund. This isn't just about the numbers; it's a testament to the trust our investors have in our vision and our team. Additionally, Félix was selected as an “Endeavour Entrepreneur” and was a recipient of the CrossTech Fintech Startups Award. We are a group of extremely talented and dedicated high-performers, united by our shared obsession with a single goal: empowering our customers. We are all owners of Félix, driven by a bias for action and a true experimentation spirit to get things done with urgency and focus. Joining Félix means you will be part of a team building a legacy, a company that will outlive us all. This is a rare opportunity to apply your skills to a deeply meaningful mission—servin [... source excerpt omitted ...] more about creating sustainable value and a product that truly makes our users' lives better. We are building the future, today. About the Role As our Identity Product Manager, you will own the foundational Identity and Account platform that powers the family of Félix products. This role spans the critical areas of authentication, account lifecycle, and the core account management and security tools. As a product leader, you will drive the strategy for secure, effortless customer identification and verification, balancing world-class operational rigor with a deep focus on security, scale, and measurable business impact across a complex, global ecosystem. Responsibilities Pla [... source excerpt omitted ...] es. Metric Ownership & Execution: Define, instrument, and analyze key performance indicators (KPIs) for identification, verification success, platform adoption by internal teams, customer effort reduction, and security. Relentlessly execute against the shared vision to land significant company-wide business impact. AI & Innovation: Drive the evolution of identification and verification to support secure, efficient AI-driven service experiences, exploring AI-forward approaches like behavioral signals and LLM-aided identity decisioning. Stakeholder Communication: Clearly and consistently communicate vision, strategy, and progress with internal stakeholders, partners, and executi
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