Enterprise Technical Solutions Engineer

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet is looking for an Enterprise Technical Solutions Engineer who will provide technical guidance throughout the sales process. We are a fast-growing, high revenue-growth Software as a Service (SaaS) company that is changing the way teams and organizations manage work. We work in an agile environment that stays focused on building great software and supporting our colleagues. Here you can use the latest web technologies to their fullest potential. This role is part of the Worldwide Field Operations Solution Engineering team and is based remotely in the U.S. on the west coast (preferred) or east coast. You Will: Collaborate closely with the sales/presales team to develop solution proposals that align with customer requirements and deliver maximum value Be a technical resource for Presales members to include: Smartsheet API, Smartsheet Premium Applications, SSO/SAML, and understanding 3rd party APIs Respond to Solutions E [... source excerpt omitted ...] s, enterprise architecture validation, identity/access management, and advanced automation Build proof of concepts to demonstrate the capabilities of our products and services to customers Build solution diagrams that clearly articulate the technical architecture and requirements of proposed solutions Provide expert knowledge on what can/can’t be done using Smartsheet’s products together with other tools to solve customer needs Assist with technical questions for customer RFPs Actively seek out opportunities to develop new integrations and solutions to address gaps and deliver value to customers Surface field insights to Product and Engineering as a formal feedback loop, tr [... source excerpt omitted ...] and/or enterprise software Basic knowledge of cloud infrastructure technologies (AWS, GCP, or Azure) Ability to explain technical concepts to non-technical audiences and various customer personas Understanding of Service/User Management from an IT perspective Experience working with APIs and standard authorization protocols (OAuth2, SAML/SSO, OpenID, etc.) Experience with event-based workflow and automation concepts Excellent problem-solving skills and a curious mindset to identify and resolve complex technical challenges Proficiency with a programming language (Python, or NodeJS/JavaScript preferred) Experience with common CI/CD tools such as GitHub and GitLab is a plus