Lead, Salesforce Business Operations

Here at Scout Motors, we're carrying forward the heritage of one of the most iconic American vehicles in history. A vehicle dating back to 1960. One that forged the path for future generations of rugged SUVs and trucks and will do so once again. But Scout is more than just a brand, it’s a legacy steeped in a culture of exploration, caretaking, and hard work. The Scout brand is all about respect. Respect for the past and the future by taking an iconic American brand that hasn’t been around for a while, electrifying it, digitizing it, and loading it with American innovation. Respect for communities by creating a company that stands for its people and its customers. Respect for both work and play, with vehicles that are equally at home at a camp site, a job site, or on a Tuesday commute. And respect for our customers by developing two powertrains that meet their requirements — an all-electric powertrain as well as the Harvester™ range extender powertrain which includes a built-in gas-powered generator with an estimated 500 miles of combined range. At Scout Motors, we empower our talented, inclusive, and entrepreneurial teams to innovate. What makes a Scout employee? Someone who is a visionary and a leader, who seeks new paths and shares lessons learned. A knowledgeable doer who collaborates across the company to build better. A go-getter with unrivaled passion. Join us at Scou [... source excerpt omitted ...] ketplace by achieving the following: Own the Salesforce business roadmap and prioritized product backlog for Commercial Operations. Define and prioritize capabilities supporting customer acquisition, engagement, conversion, ordering, delivery, and ownership support. Translate commercial processes and customer experience requirements into clear business, data, workflow, automation, and integration requirements. Partner with IT, Salesforce architects, administrators, developers, program managers, and implementation partners to deliver scalable solutions. Design lead management, customer engagement, case management, campaign execution, and operational handoff processes that can [... source excerpt omitted ...] ment prioritization, release management, change control, data quality, and platform performance. Develop reporting and dashboards that provide visibility into funnel performance, customer engagement, sales productivity, conversion, and operational execution. Identify, prioritize, and implement AI-enabled Salesforce capabilities that improve lead prioritization, customer and employee workflows, service effectiveness, forecasting, and commercial decision-making. Establish business requirements and guardrails for responsible AI use, including data quality, privacy, transparency, human review, adoption, and measurable business value. Drive alignment across Marketing, Digital Prod