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NEXTMOVEFDE careers · United States
Rox

Customer Success Leader

AI summary of the role

Rox is hiring a Customer Success Leader to own post-sales for AI Natives and Enterprise segments, building and leading a CS team that drives deployment, time-to-value, retention, and expansion.

What you’ll do

  • Own net revenue retention, gross retention, and product utilization across the AI Natives and Enterprise segment
  • Hire, develop, and lead a team of customer success managers
  • Drive the onboarding model including pre-kickoff runbooks and Mutual Action Plans to reach live daily-cadence workflow within the first month
  • Establish weekly operating cadence with customers and internally: standups, office hours, metrics reviews

What you’ll bring

  • 6+ years in customer success or post-sales including direct experience hiring and managing a team
  • Track record managing relationships with VP- and C-level stakeholders at enterprise customers
  • Demonstrated ability to drive measurable time-to-value and turn deployments into expansion
  • Experience in technical or AI-native products

Technologies

AI-native · revenue operating system · autonomous agents · CRM · Zendesk · Salesforce · ERP

About Rox

AI-native revenue operating system connecting GTM data across CRM/Zendesk, deploying autonomous agents to execute sales workflows while humans focus on closing deals.

Series A · 100–200 people

Source and classification

Deployment team leadership · Evidence for this classification:

immediately reactive to customers' requests but are proactive about driving value even before they ask. We are also obsessive about always learning and honing our craft, improving ourselves and product every single day. Action: Get it done. Talking is easy but the difference comes from the execution. We lean heavily towards making thoughtful yet fast decisions and delivering immediately. We play in a field where trust is paramount. We earn the trust and right to empower the best sellers by forging a history of over-delivering on the promise at record speed. Your Role As a Customer Success Leader at Rox, you'll own the post-sales motion for our AI Natives and Enterprise segment: how these customers get deployed, how fast they reach value, and how that value compounds into expansion. You'll build and lead the success team that turns a signed contract into a daily-cadence workflow that
How jobs are selected

Employer postings · Data from · Sources