Principal Platform Software Engineer

Leads platform projects crossing multiple teams, evolving runtimes or middleware patterns for interoperability and multi-tenant scale. Diagnoses and resolves complex cross-service issues; enforces versioning, compatibility, and safe rollout practices. Drives observability standards, capacity planning, and resilience patterns across several workloads. Produces migration guides and adoption playbooks that raise ecosystem consistency and developer experience. Responsibilities Key Responsibilities Platform Software Development: Lead cross-team evolution of middleware patterns or runtimes to standardize interoperability at scale. Define and enforce versioning, deprecation, and rollout strategies that minimize downstream breaks. Drive shared observability baselines (SLOs, error budgets) and resilience patterns across several services. Software Development and Coding - Design, Testing, and Optimization: Designs software solutions and analyzes and identifies requirements to achieve business and operational goals, sharing results with manager upon completion. Adheres to and improves execution of all phases of the software development lifecycle; provides guidance and coaching to engineers to drive improvements. Utilizes advanced knowledge to develop and guide new software features and enhancements leading design specifications, ensuring accessibility, and develops documents to [... source excerpt omitted ...] ntial architectural changes that may have an impact on results for the team. Issue/Defect Collaboration - Software Products Support: Collaborates with stakeholders to understand customer issues and align solutions. May provide advanced technical guidance and support to customers regarding customer-reported issues. Advocates for customers' interests and suggests product enhancements based on feedback. Provides input to ensure customer satisfaction through timely resolution of issues and effective communication. Identifies and implements customer issue and/or defect handling and training processes. Investigates and troubleshoots complex and broad-reaching/scoped maintenance [... source excerpt omitted ...] anager upon completion. Drives improvements, ensures automation, testing, and debugging of systems to ensure service/product availability, health, support, and reliability. Core Responsibilities Planning & Execution: Manages and coordinates moderately complex tasks, monitoring timelines and deliverables to ensure timely completion and adherence to requirements for a moderately sized project or initiative. Efficiently delegates, monitors, and prioritizes work across multiple projects, providing technical oversight and adjusting plans to address shifts in resources or timelines. Collaboration & Partnership: Collaborates across the organization to align on expectations and achieve