Principal AI Forward Deployed Engineer
AI summary of the role
Principal customer-facing engineer leading the technical direction of ServiceNow’s CRM & Industry Forward Deployed Engineering group, designing and deploying agentic AI solutions for sales automation, CPQ, customer service, and field service.
What you’ll do
- Analyze customer processes and translate ambiguous needs into scoped agentic AI use cases
- Architect, integrate, configure, and deploy agentic solutions on the ServiceNow platform
- Set reusable architecture, deployment patterns, and technical standards across engagements
- Validate agent correctness, security, reliability, monitoring, and rollback in production
What you’ll bring
- 15 years of related experience with a bachelor’s degree, 12 years with a master’s degree, or 8 years with a PhD, or equivalent experience
- Extensive customer-facing experience delivering complex software or AI solutions to production
- Hands-on experience designing and operating autonomous agent systems, including planning, tools, memory, context, and guardrails
- Expert-level solution architecture and integration experience across systems and data
Technologies
ServiceNow platform · agentic AI · large language models (LLMs) · autonomous agent systems · prompt injection · AI guardrails · CPQ · monitoring and rollback
About ServiceNow
Enterprise AI workflow platform connecting people, systems, data, and agents so large organizations can automate IT, employee, customer, security, and industry operations.
Public · 5000+ people
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