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NEXTMOVEFDE careers · United States
Dedrone

Federal Customer Success Executive

AI summary of the role

The Federal Customer Success Executive owns the post-deployment experience for Axon's Federal customers, driving value realization and product adoption.

What you’ll do

  • Serve as main point of contact and strategic partner for a broad portfolio of customers within Federal Agencies and DoD
  • Conduct regular Program Reviews discussing strategic projects, monthly release notes and product adoption
  • Develop deep understanding of Axon’s product line and customer workflows to ensure alignment with customer needs
  • Work with cross-functional teams (Product Management, Support Engineers, Program Management) to be the internal voice of the customer

What you’ll bring

  • Bachelor's degree or equivalent experience
  • 3+ years’ experience as a Customer Success Executive/Manager
  • Proven track record of successfully building and nurturing Federal agency customer relationships (Preferred)
  • Exceptional organizational, presentation, and communication skills, both verbal and written

Technologies

Axon Evidence · Gainsight · Salesforce · JIRA

Source and classification

Customer adoption & accounts · Evidence for this classification:

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact The Federal Customer Success Executive owns the post-deployment experience between Axon and our Federal Customers, driving value realization and return on the client’s investment. Successful Customer Success Executives are technology-savvy individuals that partner with our customers and demonstrate how our products
More from the job description

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact The Federal Customer Success Executive owns the post-deployment experience between Axon and our Federal Customers, driving value realization and return on the client’s investment. Successful Customer Success Executives are technology-savvy individuals that partner with our customers and demonstrate how our products improve their daily workflows by adoption of Axon Evidence features. Location: Hybrid - Remote: Preference would be Washington, DC, but anywhere in the United States Reports to: Senior Manager, Customer Success: Federal Travel Expectation: 60% What You’ll Do Serve as the main point of contact and strategic partner for a broad portfolio of customers within Federal Agencies and DoD Conduct regular Program Reviews discussing strategic projects, monthly release notes and product adoption Develop a d [... source excerpt omitted ...] ices in order to solve customer needs Work with Axon’s cross-functional teams such as Product Management, Support Engineers and Program Management to be the internal voice of the customer. Have high availability to assist with customers, including after business hours as needed. Managed projects involving your customers as needed, providing feedback and updates to both internal and external stakeholders. Manage Success Planning in Gainsight, with familiarity of Salesforce, JIRA and many other internal software platforms. What You Bring Bachelor's degree or equivalent experience 3+ years’ experience as a Customer Success Executive/ Manager Proven track record of successful [... source excerpt omitted ...] u may be just the right candidate for this or other roles. Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more informa

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