Director, Product Management - ServiceNow

Company Cox Automotive - USA Job Family Group Engineering / Product Development Job Profile Director, Product Management Management Level Director Flexible Work Option Hybrid - Ability to work remotely part of the week Travel % Yes, 15% of the time Work Shift Day Compensation Compensation includes a base salary of $148,500.00 - $247,500.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Job Description What You'll Do Platform Strategy & Vision Own the end-to-end ServiceNow platform strategy, roadmap, and portfolio management across all modules and business units Partner with your manager to define the multi-year vision for how ServiceNow will evolve from an ITSM tool to a comprehensive enterprise service management platform leveraging the latest in AI capabilities Evaluate emerging ServiceNow capabilities and determine which investments will drive the greatest business value Partner with enterprise architecture and IT leadership to ensure platform decisions align with broader technology strategy Build business cases and secure executive buy-in for major platform initiatives and investments Enterprise Partnership & Service Deli [... source excerpt omitted ...] sts, and product owners Create clarity around roles, priorities, and decision-making frameworks within your product organization Foster a culture of data-driven decision making, customer empathy, and operational excellence Develop talent and create growth opportunities for team members at all levels Platform Governance & Operations Partner with engineering to establish governance frameworks for platform configuration, customization, and integration decisions Partner with ServiceNow technical teams to ensure platform health, performance, and scalability Manage stakeholder communication, user acceptance testing cycles, and release management processes Drive adoption of plat [... source excerpt omitted ...] amework, and modern support models Familiarity with enterprise integrations, APIs, and platform architecture considerations Understanding of governance, compliance, and security requirements in large enterprises Experience with workflow automation, low-code/no-code platforms, and digital transformation initiatives Leadership & Business Skills Demonstrated ability to influence and build consensus with senior executives and cross-functional leaders Strong business acumen with ability to build ROI cases and demonstrate platform value Excellent communication skills with ability to translate technical concepts for business audiences and business needs for technical teams Strategic