Director, Customer Enablement

Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from electrons to tokens — to power the world's most ambitious AI workloads. When you join Crusoe, you join a team that is building the future, faster. We're in the midst of the greatest industrial revolution of our time. The demand for AI compute is boundless, and power is a bottleneck. We're solving that — with an energy-first approach that makes AI infrastructure better for the world and faster for the people innovating with AI. We're looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved — people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services. If you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build with us at Crusoe. About This Role Crusoe is looking for a Director of Customer Enablement to build the enablement function from the ground up, reporting to the VP of Customer Experience. You will own how customers are onboarded, educated, [... source excerpt omitted ...] entire CX organization — Customer Success, Support, Customer Engineering, and Operations — has the training and knowledge to support a rapidly evolving AI infrastructure platform. You'll start hands-on, building foundational content and repeatable onboarding programs, then grow and lead a Customer Enablement organization spanning education, documentation, certifications, and knowledge management. This role is based in SF, Bellevue, or Sunnyvale. What You'll Be Working On Own the customer onboarding strategy from contract signature through production readiness, with standardized journeys across Cloud, Managed Inference, and future products that reduce time-to-value Build scal [... source excerpt omitted ...] m platform administrators to ML engineers Lead internal CX enablement, translating every product launch, platform capability, and operational process into repeatable training for Customer Success, Support, Incident Management, Professional Services, and Customer Reliability teams Own the CX knowledge management strategy, establishing documentation standards, content governance, version control, and a centralized knowledge hub for customers and internal teams Define and track enablement metrics — onboarding completion, time-to-first-production workload, product adoption, certification rates, support ticket reduction, and self-service adoption — with dashboards to continuously i