Program Manager II
AI summary of the role
Technical Program Manager II on the Service Platform team at Expedia Group, driving initiatives to reduce friction and elevate traveler experience across Web and App Servicing.
What you’ll do
- Independently drive execution of technical projects within or across a small set of teams.
- Track project schedules, maintain documentation, and manage risk mitigation plans.
- Identify opportunities to leverage AI and automation to improve team efficiency and customer experiences.
- Drive adoption of AI-powered tools and workflows, measuring impact through productivity, quality, and business outcome metrics.
What you’ll bring
- 2+ years of relevant professional experience with at least 1 year as a Technical Program Manager.
- Experience leading technical projects and Agile ceremonies independently.
- Strong communication and collaboration skills across technical and non-technical teams.
- Functional technical knowledge (e.g., user flows, system design) and ability to engage diverse audiences.
Technologies
AI · automation · Agile · software development lifecycle · data quality · instrumentation · measurement frameworks
About Expedia Group
Operates Expedia, Hotels.com, and Vrbo, connecting travelers with hotels, flights, and vacation rentals while monetizing supply partners via advertising and a B2B distribution marketplace.
Public · 5000+ people
Source and classification
Internal deployment & tooling · Evidence for this classification:
At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business. Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere. As a TPM II on the Service Platform team, you’ll help shape the future of travel by driving critical initiatives that reduce friction and elevate the
More from the job description
At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business. Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere. As a TPM II on the Service Platform team, you’ll help shape the future of travel by driving critical initiatives that reduce friction and elevate the traveler experience. Our mission is to maximize the joy of travel by ensuring that travelers feel supported throughout their journey.. This role will focus on leading efforts across Web and App Servicing. In this role, you will: Independently drive execution of technical projects within or across a small set of teams. Apply knowledge of the software development lifecycle and program management and engineering practices that can be used (eg. in planning, requirements analysis, design, coding, unit tes [... source excerpt omitted ...] eworks to team members and both technical and non-technical partners. Identify opportunities to leverage AI and automation to improve team efficiency, operational excellence, and customer experiences. Drive adoption of AI-powered tools and workflows, measuring impact through productivity, quality, and business outcome metrics. Drive data quality, instrumentation, and measurement frameworks required to support AI-enabled products and capabilities. Experience and Qualifications: 2+ years of relevant professional experience with atleast 1 year as a Technical Program Manager Proven ability to apply program management capabilities and demonstrate their impact. Experience leadin
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