NVTI | Forward Deployed Engineer Lead - Zora AI
AI summary of the role
Lead and scale Deloitte's global Forward Deployed Engineering organization for Zora AI, an enterprise AI agent platform.
What you’ll do
- Define the FDE charter, operating model, and standards across regions and time zones.
- Lead and scale multiple FDE teams globally, including recruiting, coaching, and performance management.
- Own delivery excellence: create playbooks, reference architectures, and quality gates to ensure repeatable, predictable deployments.
- Serve as executive technical lead on priority client engagements, handling escalations and building trusted relationships.
What you’ll bring
- 10+ years in software engineering, solutions/forward deployed engineering, platform delivery, or technical program leadership in enterprise environments, including multi-team leadership.
- Experience leading complex customer deployments involving cloud infrastructure, identity/SSO, data access, and enterprise system integration.
- Experience with GenAI/LLM application delivery (agent workflows, tool orchestration, RAG) including operational risks and controls.
- Experience establishing standards and operating rhythm (playbooks, quality gates, escalation models, delivery KPIs) across distributed teams.
Technologies
GenAI · LLM · agent workflows · tool orchestration · retrieval-augmented generation · cloud infrastructure · identity/SSO · SAP · Oracle · ServiceNow · Salesforce
Source and classification
Internal deployment & tooling · Evidence for this classification:
Firm Enterprise Solutions Associate Director, Strategy, Growth, and Transformation Zora AI is Deloitte’s AI agent platform delivering role-/function-specific agents that integrate with enterprise systems and workflows. As the Lead, Forward Deployed Engineering (FDE), you will define and run the global FDE organization—setting the charter, operating model, standards, and capacity needed to deliver successful deployments at scale. You will lead multiple FDE teams across US, EMEA, and APAC, oversee critical client engagements, and partner with Product, Engineering, Cyber, and Risk to turn field learnings into repeatable delivery patterns and durable platform improvements. Estimated Date of Closure June 4, 2026 Work you’ll do Define the FDE charter and operating model: Establish mission, engagement model, intake/prioritization, team structure, and ways of working across regions and time
More from the job description
Firm Enterprise Solutions Associate Director, Strategy, Growth, and Transformation Zora AI is Deloitte’s AI agent platform delivering role-/function-specific agents that integrate with enterprise systems and workflows. As the Lead, Forward Deployed Engineering (FDE), you will define and run the global FDE organization—setting the charter, operating model, standards, and capacity needed to deliver successful deployments at scale. You will lead multiple FDE teams across US, EMEA, and APAC, oversee critical client engagements, and partner with Product, Engineering, Cyber, and Risk to turn field learnings into repeatable delivery patterns and durable platform improvements. Estimated Date of Closure June 4, 2026 Work you’ll do Define the FDE charter and operating model: Establish mission, engagement model, intake/prioritization, team structure, and ways of working across regions and time zones. Lead multiple FDE teams globally: Recruit, coach, and performance-manage FDE managers/leads and individual contributors across US, EMEA, and APAC; build coverage models and on-call/escalation paths. Own delivery excellence and repeatability: Create standardized implementation playbooks, reference architectures, quality gates, and reusable assets to reduce bespoke work and improve time-to-value. Be accountable for successful deployments: Oversee multiple concurrent client implementation [... source excerpt omitted ...] ticipate in key client engagements: Serve as executive technical lead on priority accounts—leading workshops, shaping solution approach, handling escalations, and building trusted client relationships. Translate field signals into product improvement: Create closed-loop mechanisms to convert recurring deployment friction into structured requirements; influence roadmap, connector strategy, observability, and governance features. Establish best practices for agent deployments: Standardize patterns for human-in-the-loop approvals, exception handling, evaluation/monitoring, security/privacy, and auditability in enterprise contexts. Partner across Deloitte and alliances: Coordina [... source excerpt omitted ...] planning, and drive continuous improvement via retrospectives and post-implementation reviews. Risk, security, and compliance leadership: Ensure implementations align to Deloitte/client security requirements, data handling standards, and AI governance expectations; lead resolution of high-severity risks. The successful candidate would possess these skills: Ability to work independently and collaborate as part of a team Effective written and verbal communication skills Meticulous attention to detail and quality of work product Ability to build and sustain professional relationships Ability to lead projects or workstreams Ability to manage and prioritize multiple tasks in
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