Senior Dealer Relationship Manager (Remote)
AI summary of the role
This role manages a portfolio of lower-volume, rural, and geographically dispersed auto dealership partners for Upstart's auto lending program, entirely remotely.
What you’ll do
- Own launch, relationship, engagement, and performance for a portfolio of lower-volume, rural dealer partners
- Lead remote dealer launches from handoff through readiness, training, activation, and early adoption
- Use dealer activity and performance data to identify growth opportunities and declining utilization
- Develop engagement strategies via email, phone, virtual business reviews, and automated reporting
What you’ll bring
- 3+ years in dealer relationship management, account management, customer success, or related field
- Experience launching, onboarding, or activating new dealer or customer partnerships
- Experience managing a portfolio using CRM, dashboards, or reporting tools
- Experience using data to identify risks and develop adoption or growth plans
Technologies
CRM · RouteOne · Dealertrack · Zoom · automated reporting · email campaigns · portfolio alerts
About Upstart
AI lending marketplace connecting consumers with bank and credit union partners across personal, auto, home-equity, and revolving-credit products.
Public · 1000–2000 people
Source and classification
Customer adoption & accounts · Evidence for this classification:
Sales, Relationship Management, Risk, Product, and Operations to identify the right dealer opportunities, launch new partners effectively, and help dealerships build consistent adoption of Upstart’s auto lending program. As a Remote Dealer Relationship Manager at Upstart, you will launch and manage a portfolio of lower-volume dealer partners located primarily in rural and geographically dispersed markets. You will own the dealer relationship from pre-launch preparation through ongoing adoption, engagement, and performance management. You will build strong dealer relationships through a fully remote engagement model, using automated reporting, targeted email communication, phone outreach, and highly strategic Zoom meetings. You will identify the appropriate engagement cadence for each dealership, guide new rooftops through a successful launch, monitor dealer activity, and create
More from the job description
About Upstart At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence. As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 3,000 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress. We’re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn’t mean distant. We’re intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City (opening Summer 2026), you’ll have the support to work in the way [... source excerpt omitted ...] ortunities, launch new partners effectively, and help dealerships build consistent adoption of Upstart’s auto lending program. As a Remote Dealer Relationship Manager at Upstart, you will launch and manage a portfolio of lower-volume dealer partners located primarily in rural and geographically dispersed markets. You will own the dealer relationship from pre-launch preparation through ongoing adoption, engagement, and performance management. You will build strong dealer relationships through a fully remote engagement model, using automated reporting, targeted email communication, phone outreach, and highly strategic Zoom meetings. You will identify the appropriate engagement ca [... source excerpt omitted ...] gh-quality experience while helping Upstart develop a scalable model for launching and supporting remote dealer relationships. As a Remote Dealer Relationship Manager at Upstart, you will launch and manage a portfolio of lower-volume dealer partners located primarily in rural and geographically dispersed markets. You will own the dealer relationship from pre-launch preparation through ongoing adoption, engagement, and performance management. How you’ll make an impact Own the launch, ongoing relationship, engagement, and performance of an assigned portfolio of lower-volume, rural, and geographically dispersed dealer partners Lead remote dealer launches from initial handoff thr
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