Salesforce Senior Consultant, Functional Transformation

Salesforce Senior Consultant, Functional Transformation Our Deloitte Customer team empowers organizations to build deeper relationships with customers. This includes supporting their marketing, sales, and service organizations. Post sales activities including service, customer success and professional services is growing in importance because of the role it plays in customer retention and expansion. Across a number of industries including High-Tech, Media, and Energy, Professional Services and Customer Success is becoming a pressing need. Recruiting for this role ends on December 31, 2026. Work you'll do As a Senior Consultant on the Sales & Service team, you will be responsible for identifying business requirements, requirements management, functional design, prototyping, process design (including scenario design and flow mapping), testing, training, defining support procedures, and supporting implementations. A successful candidate would possess these skills: Ability to work independently and collaborate as part of a team Effective written and verbal communication skills Meticulous attention to detail and quality of work product Ability to build and sustain professional relationship Ability to lead projects or workstreams Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment Strong interpersonal skills and professional demeanor A [... source excerpt omitted ...] customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets. Qualifications Required 6+ years of consulting and Salesforce experience, including program and workshop design 2+ full life-cycle Salesforce implementations in at least two Salesforce clouds: Sales Cloud, Service Cloud, or Experience Cloud, and Financial Service Cloud Experience in Lightning (Aura and LWC) Bachelor's degree in computer science, information systems, or a technology field; or equivalent years of experience. Ability to travel 50 [... source excerpt omitted ...] difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcome