Customer Success Manager - Enterprise

About Humanly Humanly builds AI-native hiring software that turns recruiting from a reactive scramble into a predictable system. Built for hourly, frontline, and high-volume hiring, we don't just give teams tools — we deliver pre-vetted, ready-to-hire candidates on demand. Our AI conducts over 9,000 interviews a day for hundreds of customers, including Microsoft, Domino's, MGM Resorts, and Massage Envy. We recently closed a $25M Series B, and we're using it to accelerate what's already working: expanding the platform, growing the team, and deepening our reach with the companies who rely on us. Headquartered in Bellevue, WA with a team that spans the globe, we're at the stage where the foundation is built, the momentum is real, and the ceiling is wherever we decide to put it. We call ourselves Human Beans. We take ownership, move fast, and care about doing the right thing — for our customers, for candidates, and for each other. AI is core to what we build, and we're intentionally building a workplace where it's embedded in how we work too. We know the future is changing, and we're changing with it. If that's the kind of place where you do your best work, we'd love to meet you. The Role Humanly is looking for an Enterprise Customer Success Manager to retain and grow relationships with our largest customers. You will own a portfolio of strategic accounts and make the value cu [... source excerpt omitted ...] newals become a natural outcome of strong partnerships and expansion opportunities emerge from proven results. This is a senior individual-contributor role reporting to the Chief Customer Officer. It is ideal for someone who combines enterprise relationship management, recruiting operations expertise, and commercial judgment. Why are we excited about this role? Humanly is entering a new phase of growth, serving increasingly sophisticated recruiting organizations with complex hiring needs. Our customers expect more than software, they expect expertise, guidance, and partnership. This role sits at the center of that mission. The right person will help recruiting teams moderniz [... source excerpt omitted ...] e customer retention, adoption, expansion, and product feedback while building trusted relationships with some of the most innovative talent acquisition teams in the market. What You'll Own Enterprise relationships Build trusted relationships with executive sponsors, economic buyers, and day-to-day stakeholders across each account. Maintain a multi-threaded stakeholder strategy so account health does not depend on a single champion. Lead quarterly executive business reviews focused on customer outcomes, business impact, and value delivered. Customer outcomes and adoption Create and maintain a strategic account plan for every customer, including desired outcomes, risks, s