Lead Solutions Engineer

Who We Are Imprint helps the world's best brands grow the lifetime value of their customers. We started with co-branded credit cards and rebuilt them to be smarter, more rewarding, and brand-first. We partner with companies like Crate & Barrel, Rakuten, Booking.com, H-E-B, Fetch, and Shell to launch modern credit programs that deepen loyalty, unlock savings, and drive growth. But the card is just the beginning. We combine advanced payments infrastructure, intelligent underwriting, and deep customer data to create delightful and personalized experiences for members as well as efficient and profitable relationships for our brand partners. Our robust technology and world-class operations allow us and our brand partners to offer powerful financial products without becoming a bank. In the U.S., co-branded cards alone account for over $300 billion in annual spend, and most still run on decades-old legacy bank systems. Imprint is the modern alternative: flexible, embeddable, and built for how people actually pay today. Backed by Kleiner Perkins, Thrive Capital, Ribbit, and Khosla Ventures, we're building a world-class team to redefine how people pay and how brands grow. If you want to move fast, solve hard problems, and own real outcomes, we want to meet you. As Lead Solutions Engineer, you will own the technical relationship with Imprint's enterprise partners, ensuring seamless in [... source excerpt omitted ...] tical role that sits at the intersection of major enterprise partner delivery and internal product strategy, requiring both deep technical expertise and strong business judgment. You will act as the strategic technical partner to large enterprise partners: managing complex partner solutions that are delivered over many months, translating partner requirements into actionable solutions, driving repeatable launch processes, and ensuring Imprint's platform meets partner needs while staying true to Imprint’s vision to be the best way to pay. This role blends hands-on technical execution with systems-building, requiring someone who can bring order to ambiguity and scale partner succ [... source excerpt omitted ...] through your technical leadership. Clear opportunities to automate partner delivery are identified, prioritized, and at least one automation improvement is shipped or in-flight. Responsibilities Collaborate with sales, account management, and product teams to ensure major enterprise partner success from pre-sales through long-term partnership Drive pre-sales technical discovery and solutioning: Understand partner needs and constraints. Map Imprint capabilities to partner requirements. Serve as payments and card program expert to architect a best-in-class card program. Provide technical guidance, architecture input, and implementation approach. Own post-sales technical impleme