Forward Deployed Engineer
AI summary of the role
This Forward Deployed Engineer role on the Applied AI Engineering team designs and deploys AI agents, integrations, and automations for post-sales customers, with 70-80% hands-on coding and 30% customer-facing work.
What you’ll do
- Design, develop, and launch AI agents, integrations, and automations connecting DevRev with customer environments
- Connect DevRev with SaaS and non-SaaS platforms through APIs, webhooks, and real-time communication architectures
- Apply prompt engineering, fine-tune semantic search engines, and leverage generative AI techniques to enhance agent accuracy
- Write SQL queries, perform data analysis, and build dashboards to surface insights for customer decision-making
What you’ll bring
- 3–5+ years in software development, systems integration, or platform engineering
- Strong proficiency in TypeScript, JavaScript, Python, data structures and algorithms
- Familiarity with LLMs, prompt engineering, frameworks like RAG and function calling
- Deep experience with API integration patterns (REST, GraphQL, webhooks) and event-driven/pub-sub architectures
Technologies
TypeScript · JavaScript · Python · LLMs · RAG · REST · GraphQL · webhooks · AWS Lambda · Google Cloud Functions
About DevRev
Builds an AI-native platform that unifies customer support, product development, analytics, and enterprise data sync so teams and AI agents can work from shared context.
Series A · 500–1000 people
Source and classification
Implementation & delivery · Evidence for this classification:
DevRev journey, they may identify needs for integration with existing enterprise systems and services, workflow and process automation, or customization of the DevRev platform to achieve their business objectives. Our team works with customers to understand requirements and design, develop, and implement solutions to meet customer goals. Your mission is to systematically help customers find value with DevRev by developing a thorough understanding of their needs, owning coordination between internal and external stakeholders, and engineering the solution to get the job done. You are a product expert and will use your application development and AI/ML skills to ensure our customers get the most out of the DevRev platform. About the role As a Forward Deployed Engineer at DevRev, you will work closely with our post-sales Customer Experience team to help customers unlock value through AI.
More from the job description
About DevRev At DevRev, we're building the future of work with Computer – your AI teammate. Unlike traditional tools, Computer unifies all your data sources, tools, and workflows into a single AI-ready platform, giving employees real-time insights, proactive suggestions, and powerful agentic actions. It extends your existing software with AI-native apps and agents that work alongside your teams and customers – updating workflows, coordinating across teams, and eliminating repetitive work. We call this Team Intelligence: human-AI collaboration that breaks down silos, brings people back together, and frees you to solve bigger problems. Backed by Khosla Ventures and Mayfield with $150M+ raised, DevRev is trusted by global companies across industries. About the team The Applied AI Engineering team ensures our customers get the optimal experience from DevRev. As customers go through their DevRev journey, they may identify needs for integration with existing enterprise systems and services, workflow and process automation, or customization of the DevRev platform to achieve their business objectives. Our team works with customers to understand requirements and design, develop, and implement solutions to meet customer goals. Your mission is to systematically help customers find value with DevRev by developing a thorough understanding of their needs, owning coordination between inte [... source excerpt omitted ...] rnal and external stakeholders, and engineering the solution to get the job done. You are a product expert and will use your application development and AI/ML skills to ensure our customers get the most out of the DevRev platform. About the role As a Forward Deployed Engineer at DevRev, you will work closely with our post-sales Customer Experience team to help customers unlock value through AI. You will design and deploy intelligent agents, automated workflows, and integrations that transform how customers operate — connecting DevRev to their broader ecosystem and putting AI to work across their most important business processes. Where needed, you will build custom applications [... source excerpt omitted ...] and related languages to bring these experiences to life. You will employ your creativity and technical expertise to ideate and shape how AI, analytics, and workflows are used in customers’ processes. You are a product expert focused on implementation — building, shipping, and iterating to ensure customers get the most out of the DevRev platform. What You’ll Do Customer-Facing: 30% working directly with customers Coding & Integration: 70–80% hands-on technical implementation Build & Deploy Build & Deploy Solutions: Design, develop, and launch AI agents, integrations, and automations connecting DevRev with customer environments Integrate Systems: Connect DevRev with SaaS an
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