Product Manager, AI Quality
AI summary of the role
Glean is hiring a Product Manager to own the Glean Model Hub, driving LLM model evaluation, portfolio roadmap, and customer enablement.
What you’ll do
- Evaluate LLM models and define the roadmap for growing Glean’s LLM portfolio
- Manage relationships with inference and model providers
- Determine product strategy for allowing customers to experiment with different LLMs
- Own projections of LLM usage, cost, and capacity planning
What you’ll bring
- 4+ years of product management experience at SaaS companies serving large enterprises
- Experience with AI/ML Ops and external-facing platform capabilities
- Strong technical background with UX and API-driven products and 3rd party partnerships
- Excellent written and verbal communication skills
Technologies
LLM · AI/ML Ops · API · UX · SaaS · enterprise search · AI assistant · agents
About Glean
Work AI platform unifying enterprise search, AI assistant, and agents on a permissions-aware Knowledge Graph across 100+ SaaS connectors.
Series F
Source and classification
Deployment strategy · Evidence for this classification:
Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more - deeply embedded where people get things done. You’ll ship agentic capabilities on an open, extensible stack, with the craft and care required for enterprise trust, as we bring Work AI to every employee, in every company. About the Role: As Glean’s PM for Glean Model Hub, you will evaluate LLM models, define the roadmap for growing Glean’s LLM portfolio, manage relationships with inference and model providers, and determine product strategy for allowing customers to experiment with different LLMs. You will own projections of LLM usage, cost, and capacity planning while driving customer enablement and their upgrade adoption journey for the latest LLMs and LLM-native capabilities. You will: Spending a lot of time with our customers to deeply understand their knowledge needs Developing key parts of our product roadmap, marrying
More from the job description
About Glean: Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock-in or costly implementation cycles. At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean’s agentic capabilities - AI agents that automate real work across teams by accessing the industry’s broadest range of data: enterprise and world, structured and unstructured, historical and real-time. The result: measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level. Recognized by Fast Company as one of the World’s Most Innovative Companies (Top 10, 2025), by CNBC’s Disruptor 50, Bloomberg’s AI Startups to Watch (2026), Forbes AI 50, and Gartner’s Tech Innovators in Age [... source excerpt omitted ...] ensible stack, with the craft and care required for enterprise trust, as we bring Work AI to every employee, in every company. About the Role: As Glean’s PM for Glean Model Hub, you will evaluate LLM models, define the roadmap for growing Glean’s LLM portfolio, manage relationships with inference and model providers, and determine product strategy for allowing customers to experiment with different LLMs. You will own projections of LLM usage, cost, and capacity planning while driving customer enablement and their upgrade adoption journey for the latest LLMs and LLM-native capabilities. You will: Spending a lot of time with our customers to deeply understand their knowledge ne [... source excerpt omitted ...] ing key parts of our product roadmap, marrying customers’ needs with our product vision Empowering your team by giving context, setting direction, and building alignment Driving customer-focused decisions, clear prioritization, and efficient execution Coordinating cross-functionally with with leadership, go-to-market teams, and other key stakeholders across the company Building processes that will scale as our team and company go through rapid growth About you: You have 4+ years of experience in product management at SaaS companies, primarily serving large enterprises with responsibilities spanning AI/ML Ops and external-facing platform capabilities. Having built or worked
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