Engagement Manager, Special Projects

About Gallatin At Gallatin, we are rebuilding logistics infrastructure for the national security missions of the United States and allied partners. We build AI systems that determine how logistics decisions are made — not just how they're executed. From factory to foxhole, we operate at the layer where data becomes decisions, and decisions make the advantage. About the Role We’re looking for an Engagement Manager within our Special Projects Team to play a foundational role in enabling our customer base to realize their success and ensure that they become passionate, lifelong partners. As a member of our team, you own the account plan, care for our customers and ensure an incredible customer experience. You are the ultimate all-rounder, a hybrid Customer Success and Technical Project Manager, leading a cross-functional team to deliver value. Day-to-day, you will manage the customer relationship, deliver AI/ML solutions, align internal resources, manage sub-contractors, and triage customer issues. All of this serves an ultimate goal of delivering outsize value in supporting our customer’s AI/ML objectives. You have a track record of operating and delivering in ambiguity and you are naturally empathetic and excel at building long-term relationships through diligent problem solving and thoughtful, strategic discussions. What You'll Do Value Management You will oversee the de [... source excerpt omitted ...] use tool. You will successfully develop and execute a plan to deliver all project work above expectation and ahead of schedule Lead a cross-functional project team to exceed the customer’s AI/ML objectives Customer Management Manage customer relationship from end users to senior leadership You will seek and implement alignment with what Gallatin is developing, and the customer’s implicit and explicit priorities Contract Management Identify and execute on opportunities to improve delivery motion Manage the long-term health of the customer base by identifying and preempting areas of risk or concern Strategically identify ways we can make customer success repeatable and sol [... source excerpt omitted ...] ve issues for future customers What We’re Looking For Eligible to obtain and maintain an active U.S. security clearance Minimum 6 years of work experience, with experience in a customer-facing technical program management role in industry, professional services, engagement management or in government A technical background (education or professional experience with CS, Economics, Statistics, Engineering) Prior experience in logistics or sustainment operations A proven track record in B2B, client facing roles and expanding client relationships Advanced cross-functional experience and collaborative ability Familiarity with enterprise systems (e.g., MAVEN, Advana) Expert ve