Director, Technical Integrations - Rentals

What is Bilt? Bilt is the membership for where you live. What started as a way to reward people on their largest expense has turned into an ecosystem connecting our members, property managers and local merchants. Travel, dining, fitness, everyday spend. We are building systems across payments, credit, loyalty, and commerce all at once. We run lean and move quickly. Every person here has a real impact on what gets built and how fast it happens. This role comes with real ownership and high expectations. If you prefer clearly defined lanes and structure, this will feel uncomfortable. If you want to build quickly, have a real say in what gets built, and work on products used by millions, you will likely do your best work here. What’s your role? As a Director of Technical Integrations on the Rentals team, you'll own the connection between Bilt's platform and the day-to-day operations of property partners across the country. You'll configure and troubleshoot integrations, explain how partner systems exchange data with Bilt, and work directly with engineering to untangle complex, multi-step processes that span both sides. The role sits deliberately between two worlds. You'll understand the client experience well enough to know why something matters, and the backend architecture well enough to know what it will take to fix. That combination is what makes the job valuable: you'l [... source excerpt omitted ...] oving between technical detail and business context, and seeing your work land quickly across partners, internal teams, and millions of residents, this is the role. In this role, you will... Act as the technical knowledge bridge across external property partners and internal member services, banking, product, engineering, and design teams. Translate client-specific operational needs into documented requirements, platform configurations, and test plans, prioritized against business initiatives. Serve as a frontline escalation contact during peak rent-cycle periods, triaging and resolving production issues in real time. Identify root causes by sorting through data patterns and [... source excerpt omitted ...] ging items through consistent follow-up. Leverage AI tools (Claude, Devin) to build playbooks, automate recurring workflows, and create frameworks for prioritizing and mitigating production issues. Develop and maintain technical setup guides, operational documentation, and feature release materials with the marketing team, making complex processes easy to understand and replicate. Monitor automated ticket and integration failure volume, separating recurring noise from genuine defects and documenting tickets with the detail needed to act on them. Test and validate platform fixes and enhancements across client-facing and backend environments, confirming each change achieves its i