Staff Site Reliability Engineer

About EarnIn As one of the first pioneers of earned wage access, our passion at EarnIn is building products that deliver real-time financial flexibility for those with the unique needs of living paycheck to paycheck. Our community members access their earnings as they earn them, with options to spend, save, and grow their money without mandatory fees, interest rates, or credit checks. We’re fortunate to have an incredibly experienced leadership team, combined with world-class funding partners like A16Z, Matrix Partners, DST, Ribbit Capital, and a very healthy core business with a tremendous runway. We’re growing fast and are excited to continue bringing world-class talent onboard to help shape the next chapter of our growth journey. WHY this role exists EarnIn’s products must deliver speed, reliability, resilience, and trust to community members who depend on them. As EarnIn grows, we cannot rely on heroics, tribal knowledge, manual investigation, or isolated SRE expertise. We must embed reliability practices that scale across product engineering teams, enhance customer experience, and enable rapid shipping without increasing operational risk. This role exists to lead EarnIn’s next stage of reliability maturity: an AI-first operating model that uses AI to actively detect, investigate, respond to, learn from, and prevent production issues. As a Staff Site Reliability Engine [... source excerpt omitted ...] efits. Our salary ranges are determined by role, level, and location. This is a hybrid position in Mountain View (Headquarters) and will require in-office work 2 days a week. HOW you will create impact Act as a Staff-level technical leader: define standards, architect solutions, mentor engineers, influence cross-team efforts, and construct reusable systems and practices that multiply your impact. You will embed AI-first thinking into reliability practices, leveraging AI to streamline alert triage, accelerate incident investigation, automate runbooks, retrieve operational knowledge, enhance postmortem quality, track corrective actions, quantify reliability with scorecards, dete [... source excerpt omitted ...] ntability. Collaborate with SRE, product engineering, infrastructure, security, and leadership teams to embed reliability, making it easy to adopt and impossible to ignore. WHAT you will own Reliability strategy and standards Define and evolve reliability standards across critical services, including SLIs, SLOs, error budgets, production readiness, observability, incident response, and resilience patterns. Establish a reliability operating model that clarifies service ownership, operational expectations, and decision-making around reliability tradeoffs for product engineering teams. Use AI-assisted analysis to interpret reliability trends, detect weak operational signals, h