Associate Director, Customer Success – Life Sciences

Who We Are & What We Do At Helix, our mission is simple: to help everyone improve their lives through their DNA. Ready to make a real-world impact with your skills? At Helix, we're transforming healthcare by making genomics a standard of care. We partner with health systems and life science companies to accelerate the integration of genomic data into clinical practice. Join us in building a future where healthcare is personalized, proactive, and powered by genomics. What is special about this role? Helix's Life Science business sits at the center of how biopharma partners realize value from the Helix Research Network, spanning data licensing, sponsored testing programs, and clinical development engagements. As the owner of Customer Success for Life Science, you'll drive how Helix delivers success across this business and own the partner relationships that fuel its growth. Helix is an AI-forward company, and this role is expected to use AI tooling to work smarter and scale their own impact from day one. As an Associate Director, Customer Success (Life Science), you will: Own end-to-end customer success for Helix's Life Science data licensing business, sponsored testing programs, and clinical development engagements as the primary relationship owner across the portfolio. Build strong relationships between our Delivery/Technical team to ensure implementation and technical d [... source excerpt omitted ...] he Helix product and the Helix Research Network to proactively identify upsell and expansion opportunities, packaging and sharing them with the BD lead. Serve as the voice of the customer internally, synthesizing feedback into clear, actionable input for product and technical teams to improve the platform and data offerings. Define and own the operating model for Customer Success within Life Science, the processes, cadences, and playbooks the function will run on as it scales. As Life Science customer volume grows, help shape and lead the team that supports it. This is inclusive of coaching, mentoring and development of more junior members of the cross functional team. Use AI [... source excerpt omitted ...] s it grows. Build trusted, senior-level relationships with partner organizations, acting as a credible, consistent point of contact across the life of each engagement. Represent Customer Success in Life Science leadership and strategy discussions, ensuring the function's priorities are aligned with broader business goals. About you: 10+ years managing strategic partner relationships in biopharma or life sciences related to RWD / data licensing, sponsored research/testing programs, or clinical development 3+ years of direct people leadership experience Highly organized, with the ability to effectively manage multiple concurrent partner engagements and competing priorities.