Customer Success Coach

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible. Customer Success Coach - Arena Reports to: Director, Customer Success Arena Location: Remote - USA Job Description Our world is transforming, and PTC is leading the way. Our software unites the physical and digital worlds, enabling companies to improve operations, create better products, and empower people across their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000, and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and make our work possible. As trusted advisers and Arena enthusiasts, Coaches guide a portfolio of innovative customers through the adoption and growth journey using our world-class SaaS PLM/QMS solution. C [... source excerpt omitted ...] ecutives, administrators, and users to embrace and expand their use of Arena’s capabilities. Coaching is rewarding work that qualified candidates can do from anywhere. Day-to-day responsibilities include: Responding to customer inquiries and advising on Arena capabilities and best practices for the industry or domain. Acting strategically to help customers achieve their business goals and outcomes. Maintaining customer success plans, activities, and notes within Gainsight. Nurturing relationships and identifying risks or opportunities for expansion. Identifying and resolving issues or dissatisfaction by applying the appropriate resources. Monitoring escalations and advocating f [... source excerpt omitted ...] ct enhancements as appropriate Contributing to the ongoing optimization of our coaching systems, processes, and tools. Working closely with cross-functional teams to enhance the customer experience and drive customer growth, retention, and satisfaction. About You You are an experienced PLM and QMS professional who understands the common business challenges facing innovative product companies – design requirements, change control, sourcing, NPI, and quality. You build relationships and share ideas with everyone at all levels. You enjoy helping companies solve problems and succeed through influence and empathy. You align with PTC’s core values of Transparency, Trustworthiness,